erick torres

My recent experience with Load Up has been nothing short of frustrating. Initially, I placed an order for the removal of a heavy stove, fully expecting a professional and efficient service. Unfortunately, the first team delayed multiple times with minimal communication regarding the status of my order. After several missed timelines, my order was ultimately canceled and rescheduled for the following day.

When the new team arrived, it became painfully apparent that they were not adequately equipped to handle the job. Despite informing them beforehand about the specific requirements for the heavy stove removal, they arrived unprepared. This lack of preparedness was not only disappointing but also indicative of poor coordination and planning on Load Up's part.

After this experience, I found myself in a state of limbo for a third day, as there was a complete lack of communication from Load Up. I had to reach out myself for updates, only to be met with silence. After spending three days off work, relying on their assurances that the job would be completed as scheduled, I was left with no choice but to cancel the order.

Based on my experience, I would not recommend Load Up for anything more complex than a basic pick-up that could easily be managed by a couple of individuals with a dolly. If you are considering a service that requires specialized equipment or reliability, I suggest looking elsewhere.