Miss Anthropy

Despite this website making themselves look like they’re from the UK, they’re not. Ordered my husband 2 pairs of cargo shorts, not only are they nothing like the photos and very badly made, I ordered according to their size chart, waited almost 3wks for delivery, they arrive the day before we’re leaving for holiday, supposedly in a men’s Large which in actuality is a child’s size, I’d say age11-12! What a joke, except they must be the only ones laughing

We used Mandarin Stone tiles through 3 bathrooms and a guest wc. The people on the shop floor were lovely, the tiles are lovely, however the post sales customer service is lacking, especially considering they’re at the higher end of tile purchases.
From being very shirty towards my fitters and me when we thought the wrong quantities had been sent, despite us trying to say accidents happen - to them then actually sending wrong items, which we were understanding about. They insisted we pay again for a second order for the items they should of sent in the first place, but then wouldn’t refund the incorrect tiles they sent in error until they were back in their warehouse, which took almost a week. We strongly felt they should’ve refunded us as soon as the tiles were collected, as the mistake was on their behalf. And lastly, out of the 4 bags of grout we ordered, only two were the correct blend, as per our original order for the first two bags, but they refused to refund the two incorrect bags. We don’t like to complain but we spent an awful lot with Mandarin Stone and definitely expected a higher end supplier to treat their customers better and thought others should know.