Mick Duck

I bought a one year old second hand KIA. As the 20000 mile service had been missed, I was informed that the seven year warranty would not cover the engine but that all electrical, air con etc would be.
The offside wing mirror did not adjust via controls and my vendor contacted KIA to establish whether this was covered. We were informed that it was and an appointment was booked it in for two weeks later.
On the day, I was told that this was not covered due to a scuff mark on rear of mirror; not an impact, a scuff.
I was told that this would not be covered (despite previous assurance) and that I would have to pay £168 plus vat.
As such their warranty is not really worth anything at all. I feel generous giving a one star review as even that was not earned.

The portal was easy to use. I was even able to upload an amended questionnaire, after I spotted a mistake.
Staff on phone calls were very helpful and did not rush me and made sure I understood the process.
Regular emails informed me of progress. I have a lot of respect for this level of service