Not willing to replace a dangerously malfunctioning car
We had a malfunctioning wheel sensor and a broken speedmeter in our car. Car was breaking on it’s own, traction control system was not working and on the third day the speedmeter was showing 50-60 km/h higher speed than reality, even when stopped. We went to the rental location in Malaga airport and requested a replacement car.
The customer service was incredibly rude. We were given a list of excuses why they wouldn’t help us:
-We rented through Discovercars so they said we should call them and not Drivalia.
-They said car was fine when we got it so it is our responsibility
-They said we didn’t buy extra insurance so any problems with car is not Drivalia’s issue.
We asked to talk to the manager. They pointed to the manager, who ignored us and did not come to assist in the situation.
We did not receive a replacement car. Later we filed a complaint through Discovercars and requested a refund. Drivalia claimed to Discovercars that we never visited them to request a replacement car.