EM

Eileen Murray

United Kingdom

Reviews

Review of SHEIN

Rated 1 out of 5 stars

Useless customer service

Why oh why can’t SHEIN sort my problem out for me. Customer service is absolutely useless. They have closed my account now for two months and can’t explain why . Ihave done nothing wrong and only wish to purchase items from them as I have in the past. I have tried and tried to get a resolution from customer service but to no avail.

July 19, 2026
Unprompted review

Reply from SHEIN

Hello!

We are truly sorry for the unpleasant experience.

In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.

Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)

Review of SHEIN

Rated 1 out of 5 stars

Rubbish customer service

For the last few months my account seems to have been blocked due to some temporary error. I’ve been in touch with customer services time and time again and all they say is to keep trying keep trying keep trying. Why is it so difficult to buy things from these people? I don’t know why this anomaly has occurred but nothing seems to have been done about it. It is so frustrating being told the same thing over and over again I have checked and it is a person I’m speaking to and not a bot!

July 16, 2026
Unprompted review

Reply from SHEIN

Hello！

According to the information you provided, we noticed our team has sent a solution regarding your order. Please check your email for updates. If no email was received, it may have been filtered to the spam folder. We hope to hear from you. :)