This service is BEYOND slow
This service is BEYOND slow. You will need a new prescription by the time your order arrives. In my case, the sunglasses wont be needed as they won't arrive until winter! Customer service is dreadful & refuse to give delivery dates. It seems that someone is walking from China to Europe with my order.
Reply from Firmoo
Dear Joseph P.,
Thank you for taking the time to share your feedback.
We're sorry to hear that you're disappointed with the delivery experience and understand your concerns.
Based on the information available to us, we're unable to locate your order. Please contact our customer support team via our 24/7 Live Chat or by email at service@firmoo.ie, and provide your order number or the email address used to place your order. This will allow us to carefully review your order and provide the appropriate assistance.
You can also find more information about our shipping process here:
https://www.firmoo.ie/help-p-18.shtml
We appreciate your feedback and look forward to hearing from you.
Kind regards,
Firmoo Customer Support Team