Randomly cancelled my account with money
Randomly cancelled my account with money in it , no warning, and no ability to speak to a human. Absolutely terrible payment services, just be aware of all of their 1 star reviews on here… wish I was.. my fault.
Reply from Airwallex
Hi Tommaso, thank you for taking the time to share your feedback. We’re sorry for the frustration and concern this situation has caused.
We understand how upsetting it can be when access to an account changes and you feel unable to get the clarity or support you need. As a regulated financial services provider, we’re required to carry out certain checks and reviews in line with our legal and regulatory obligations, but we understand that this does not make the experience any less difficult from your side.
You can find more information in our Acceptable Use Policy and Sign-Up Terms here: https://www.airwallex.com/terms/acceptable-use-policy and https://www.airwallex.com/terms/sign-up-terms
If you have any questions about your account or any remaining balance, please contact us at support@airwallex.com so our team can assist further.