Jason

I had a terrible experience with Flex To Go Manchester, where i was essentially pressured and conned into paying 5x more than id paid through Enjoy Travel prior to leaving NZ.

I wrote a complaint to Enjoy which had a lot of detail, accounting for my experience with Flex. There were a multitude of issues, many of which breach Trading Standards in the UK.

Despite having to wait a long time for each reply, they got back to me after consulting with Flex, where Flex blatantly lied about why they charged me a considerable amount extra. Their own reply contradicted the paperwork they supplied, but do you think Enjoy cared? Nah.

Enjoy did not address ANY of the issues i raised, and each reply was backing the reply they got from Flex.
I then got the "We will not be entering into any further correspondence regarding this matter" message.

I am currently speaking directly with someone from Trading Standards in the UK who is putting together a case for Flex 2 Go Manchester so if anyone reading this has had a similar experience, please report it.

I wouldnt use Enjoy Travel again, and would advise others not to as their complaint handling and customer service is really really poor.

I booked through Enjoy Travel for a VW Gold (or similar) for a reasonable price from NZ, on a quick trip home to visit my Nan with terminal cancer.
I arrived into Manchester Airport, made my way to the pickup point for the Clayton Hotel and well, the shuttle never came for 40 mins. No worries, ill walk.

I got to the hotel and managed to find the tiny office in the back of the hotel. There was a person in front of me and another person who arrived the same time as me. We were both ushered out of the office and made to sit in the lounge outside.
Then it was my turn. 1 guy sat behind the desk, and 1 super friendly guy bouncing around behind me.
The guy behind the desk asks me for my passport, credit card and driving licence which i hand over.
Bearing in mind i have increased my CC limit before i flew to incorporate the huge deposit i was expecting on my card. Prior to leaving NZ, I took out a travel insurance that protected me from excess on the insurance so i did not want the full insurance product.

All looks good until....the guy behind the desk asks his mate for some help. The system "wouldn't allow" my booking to continue. This is where the tactics started looking back.
I was asked for 2 proofs of address. I was sure i read that this was for UK hirers, but i managed to find 2 recent statements online, but of course online was good enough.
I was told that my booking couldn't continue as the UK required proof of address to hire a car. Now i travel a lot, and a lot to the UK and i have never had this issue.
The guy then throws out £900 to allow the booking to continue, i cant remember the exact thing he said.
I told him i do not have that amount of money available as i am here on a last minute trip.
He made a comment about how little id paid for the car through my booking.
Then somehow he went down to £600, then £400 and finally rested on £300.
I was super tired having travelled for 36 hours and i just wanted to go and see my Nan so i agreed and paid on my credit card. He then gave the guy behind the desk a "bypass code" that magically let my booking continue.
Then came the upgrade, trying to be my best mate and telling me that he feels sorry for me, hes upgraded my car. From a VW Golf to a Vauxhall Corsa...righto...
No paperwork, no pre checklist and nothing to say ive taken the car, i was told to go out of this side door and someone would have my car ready.
Along came this filthy red Vauxhall Corsa, that looked like it had been sat under a tree for 3 weeks, no apologies, just "Here you go, make sure you take photos and dont damage it"

The car was actually fine, clean inside and ran really well, although a suspicious warning light kept popping up about a deflating tyre.

Brought the car back, and a man came over and grabbed the keys off me, had a look round and then pointed to a scuff mark on the wheel. I told him it was there, ive got a photo to prove it, and he just smiled. How many people would he have tried this on?
Again, no paperwork to sign it back in, just a "give us a good review will ya"

I contacted Enjoy Travel to complain about all of this manipulative and quite frankly conman behaviour, apparantly Flex replied saying the reason i was charged a "Low Authorisation Fee" was because i presented a Debit Card instead of a Credit Card, despite proof of payment being from my Credit Card. Anyway Enjoy decided to take the side of Flex and were not interested in any of my concerns so i have reported to the relevant authorities.
If anyone is reading this and has had a similar experience, i would strongly suggest reporting them as they prey on travellers and have been, and are still getting away with it.