Dominic Shew

Initially, thought it was ok, but in the end, one of the worst experiences I have ever had renting from a car company. I will never rent from Sixt again. I encourage everyone else to steer away from this company.

I rented from the LAX location (through Booking.com). Their rates were competitive, so I initially thought that was good (I had a good experience through Booking.com). I requested a higher-end vehicle, but when I arrived the vehicle was unavailable, so they offered me a lesser one, which I was unhappy about; however, this is quite typical of rental companies. The agent was pleasant, and I paid for an upgrade, which was an EV. The agent informed me that I will not need to re-charge the EV upon return, which I thought was odd. So, I clarified it with her using 3, separate examples and she confirmed that a re-charge is not required upon rent. My wife also heard this.

After driving away with my family and settling down, I went through the contract online. It did not mention anything about the EV not needing to be re-charged upon return.

So, I called customer service, and the first agent was not helpful at all. He just kept repeating the terms of the contract and did not offer any potential solutions. I then asked to speak with a supervisor, and the agent told me that I should call back, which I thought was ridiculous, and a waste of time.

I called back, the second agent was a bit more helpful, and filed a complaint and provided me with a ticket number.

Before returning, I contacted the location where I was planning to return the vehicle, and the agent was not helpful (again just kept repeating the terms of the contract). This agent also provided incorrect information (she provided me the rate if I returned a GAS vehicle, but when I asked for the EV/electricity rate, she stated that I would be charged the GAS rate). Due to these inconsistencies, I re-charged the vehicle before returning it to avoid a considerable up-charge (of whatever it might be).

I then spoke directly with an agent at the location of return. The agent was friendly and apologized, and said he would apply a $50 credit. He also stated that he would put in a note asking a supervisor to follow-up with me.

After filling out a generic email regarding Sixt, I received several emails from customer service reps, but not from a supervisor. One customer service rep stated that there is no documentation from the initial location of rental (i.e., about not needing to re-charge), nor from the location of vehicle return (i.e., applying a credit and that a supervisor will be contacting me) regarding my concerns.

Regardless, I will never consider renting from Sixt again.

I would encourage others to avoid renting from Sixt.

If you do decide to rent from Sixt, I would suggest that you read their contract line-by-line before leaving their facilities because the agents are not trustworthy, or something is wrong with their processes.