Bad internet connection / sometimes work, sometimes not.
Unfortunately, this mobile provider is the slowest in the market.
As we have so many problems with chmobile, for example, I was 3 weeks without the option to call anybody, just the internet was working (slowly), we decided to change the operator. As I discussed with the customer support, they guaranteed me that, because I have so many problems, I can leave this service provider right away. As I did this, I received the bill from chmobile in the end for 129.99chf. (100chf penalty for early determination, 20chf some fees, and 9.99chf regular montly abo.) Now they want to delete this amount??? I will pay this amount if the system was working and if we said that we want to take another provider, but If you guarantee me something, plus I didnt have3 weeks my number online, than is problem with your system in general.. So my recommendation take another one, not chmobile.ch
Reply from Chmobile
Hello
Thank you for sharing your experience with us. We are very sorry to hear that you had such a negative experience. We also apologize for the unexpected costs you incurred – this should certainly not have happened.
We would like to help you as quickly as possible. To examine your case in detail and resolve these issues for you as soon as possible, we need some additional information. You should have already received an email from Trustpilot regarding this. Once you submit your contact details via the information form there, our customer service team will contact you immediately.
Thank you for your understanding.
Sincerely,
Your CHmobile Team