Reply from Heymondo Seguros de Viaje
Hello Hubert,
Thank you for your 4-star review, and really appreciate you taking the time to share your feedback, as it is our customers who allow us to constantly improve.
First of all. we are very sorry to hear about this issue you experienced and that the assistance you received did not meet your expectations. We would like to review your case in detail to better understand what happened, but with the information we currently have, we are unable to locate your policy.
Could you please provide your policy number through our customer service team?
You can email us at hola@heymondo.es or, if you prefer, send us a WhatsApp message at +34 600 404 606.
We would also like to remind you that our customer service hours are Monday to Friday, from 9:00 AM to 6:00 PM (Madrid time), and that travel assistance is available 24 hours a day.
Please feel free to contact us with any further questions or concerns.
Best regards,
Heymondo Team