Simon Reading

All it seems to be is gig drivers who simply can't be bothered to deliver a parcel if it is too complicated ,
and would rather mark the parcel recipient as absent and return it to base and get on with the next parcel to earn more money.
This is a significant failing of the system.
I tried the complaints system with no result and phoning customer service but there is no real customer service ,
all there is is an AI system that just redirects you to the tracking .
It is impossible to speak to a real person.
I am in hospital long-term (paralysed - So I am not going anywhere!)
and I have been marked as absent three times so far.

All it seems to be is gig drivers who simply can't be bothered to deliver a parcel if it is too complicated and would rather mark the parcel recipient as absent and return it to base and get on with the next parcel to earn more money. This is a significant failing of the system. I tried the complaints system with no result and phoning customer service but there is no real customer service , all there is is an AI system that just redirects you to the tracking . It is impossible to speak to a real person. I am in hospital long-term and I have been marked as absent three times so far.