Alice Teresa Carneiro Gomes

Great service! Product arrival was smooth and fast! Would buy again

I am extremely disappointed with the way my purchased experience has been handled. I contacted Chelsea Hospitality on 13 December regarding a Pitchside Experience for the Chelsea vs Everton match that I purchased, which we missed due to incorrect information provided by the hospitality team on the day. Despite arriving at the correct time, we were directed to the wrong location and missed the experience through no fault of our own.

I was advised in person by a member of the hospitality team (Helena) to follow this up by email to discuss possible compensation. I did so, providing full details, yet I have never received any response.

The complete lack of communication is unacceptable, especially considering the premium price paid for this experience and the fact that the issue was caused by Chelsea’s own staff. Customer service of this standard falls far below expectations for a hospitality package, and the absence of any acknowledgment or resolution has only added to the frustration.

I would strongly caution others considering similar experiences unless customer support and accountability improve significantly.