So overpriced for the quality
So overpriced for the quality. Honestly I don’t mind paying premium for a premium product but everytime I use the towels I have loose fluff all over my body. When I apply cream on my face I have fluff stuck to my face. Honestly infuriating. Costumer support is less than helpful and tries to lecture you over email. We all used a towel before and know how it’s supposed to feel like so really don’t appreciate the sassy comments.
Reply from Tekla Fabrics
Hello Stefanial,
Thank you for sharing your feedback with us.
We’re sorry to hear about this situation. We always aim to be helpful and solution-oriented, with the intention of supporting our customers in finding the best possible outcome if any issues arise. Many customers appreciate guidance on product use and care, which is why our customer care team takes the time to explain details about our materials and recommended care.
We’re sorry if this information came across as lecturing, as that was certainly not our intention.
If there’s anything we can assist you with further, please don’t hesitate to contact our customer service team at customercare@teklafabrics.com.
We truly value your feedback and will take it into account. Wishing you a lovely day.
Sincerely,
Tekla