Daria Sitnikova

I purchased a haif-zip sweatshirt from this brand through ASOS, and the quality is absolutely unacceptable. After just one wear, the inner lining started shedding so badly that all my clothes were covered in white fleece pieces. The product is completely unwearable.

When I contacted ASOS, they refused to help because the official return period had expired — even though the problem is clearly a defect and not normal wear and tear.

I truly hope the brand itself will take responsibility and help resolve this issue, as customers should not be left alone with a faulty product.


Update after brand’s reply:
I contacted the brand directly as suggested, but I was refused any help. They did not even ask for details or request photos of the defective sweatshirt. It is truly disappointing that a brand does not take responsibility for the quality of its own products.

I ordered a sweatshirt from ASOS and was shocked by the terrible quality. The inner lining sheds so badly that all my clothes and even hangers were covered in white fleece pieces after just one wear. The item is completely unwearable.

Yes, the return period had technically expired, but since I wore it for the first time only now, I contacted ASOS customer service to explain that this is a faulty product. To my surprise, they refused to accept it back or offer a refund, hiding behind the return deadline.

It is unacceptable for a company of this size to dismiss clear product defects and leave the customer with a defective item. Very disappointing experience — I will definitely reconsider shopping with ASOS in the future.