Order 2671109 27/07/2026 This Company…
Order 2671109 27/07/2026 This Company is the worst customer service company you can do business with. Not only poor customer service but paid for 3 Bins and only received 2. The company insists delivery is 3 when signed delivery truck clearly says 2. Order taken in Germany. Transferred to Spain. Spain to Portugal They immediately were paid with bank transfer for 3 bin. In Summary this company scammed us with a missing piece of 400 euros!!! Do yourself a favor stay away!! Horta Sociedade Vitivinicola.
Reply from AUER Packaging GmbH
Dear Customer,
Thank you for your feedback. We sincerely regret the frustration this situation has caused, but we strongly reject any accusation of fraudulent intent.
We have carefully reviewed your order and shipping documentation once more. According to our logistics records, all 3 items left our facility as ordered. For this reason, we are unable to accept your claim for a missing item or issue a refund.
We understand that logistics processes across multiple countries can feel complex and frustrating when discrepancies arise.
Kind regards,
Your team from AUER Packaging