Dear Premiere Avenue Team!
Dear Premiere Avenue Team!
I placed an order on last Tuesday with DHL express shipping option paying some additional cost for an "express" shipping. But still I did not get any email with dispatched information, only order confirmation letter.
May I have any reply on my order status and when it will be dispatched?
I am ready to give a better score to your service later on I get my order, but now while I feel ignored I am not ready to give more than one star service evaluation.
Reply from Première Avenue
Dear Liza,
As clearly indicated on our website and through our newsletter, our services were temporarily suspended between August 9 and August 19. During this period, our customer service remained responsive and answered all requests.
Once operations resumed, we processed orders progressively. On August 20, we confirmed to you that your parcel shipped via Colissimo had already been delivered, which was the case on August 15 according to the official tracking.
We therefore do not understand the reason for your negative comment, especially since an email exchange was already ongoing and you had all the necessary information. It seems you did not pay sufficient attention to the dates, which explains the misunderstanding.
Now that you have received your order, we sincerely hope that you are pleased with the products and that they meet your expectations.
The Première Avenue Team