Germany
Review of Shopjamei
Wish I could give 0 stars.
I ordered 3 dirndls, I did not like the quality and fit on me. I have been trying to start the return and they use a robot for responses with offers for discount, they are a small company, and other unrelated conversation. AVOID BUYING HERE!!! I wish I saw these earlier reviews.
Review of DELIFE GmbH
DO NOT BUY FROM DELIFE!! I would give 0 stars if I could.
Sharing our experience as a warning because we have had the worst customer experience. We ordered a dining table (280 cm, over 200kg) back in February that was on back-order and attempted delivery in April 2025.
Even though we had many disappointments, I will cut to the biggest one - they have a huge problem with their shipping provider. They only offered pallet on street delivery and no option to pay for delivery into the apartment…you are a furniture company and this is incompetent to not offer, but OK…we still wanted the table so we went forward and said we will figure it out. But the delivery company never shows up on the days it says it will. After THREE attempts to schedule this delivery (calling DE Life, calling and confirming with the shipping company),3 days taking off work to be home for the delivery, and THREE times hiring a moving company because again, the table is almost 3 meters and 200 kg. The most DE LIFE offered is 50euro discount or 100euro off our next person.
It appears the expectation here ia that customers sit at home all day waiting for their delivery that may or may not come, and lift a 250kg table to their home or have movers on direct dial to come in 5 minutes..... We are so disappointed that not only did we wait 3 months for this table, spent thousands of dollars, and wasted our time, but that DE life seems to have no solution and says “we have no influence on the delivery by the shipping company.”
Reply from DELIFE GmbH
Hello,
Thank you for your feedback.
We are very sorry that your order experienced the problems you mentioned with the shipping company.
When ordering glass or ceramic products, we only offer free delivery to the kerbside.
Our other shipping service provider, which can deliver goods to your home, unfortunately does not ship ceramic or glass products.
In your case, we were therefore only able to offer you free kerbside delivery.
Unfortunately, there were several problems and errors with the shipping company, which is why the first delivery dates could not be met at short notice.
We would like to apologize for this on behalf of the shipping company.
We also hope that the delivery will be carried out by our external shipping service provider as quickly as possible on the agreed date.
Please understand that we unfortunately have no influence on the direct delivery.
Immediately after you reported this, we contacted the shipping company several times, almost daily, and tried to clarify your request as quickly as possible.
As compensation, we first offered you a small discount and then a higher amount.
It is a pity that you did not get back to us for a long time despite several nice phone calls.
Unfortunately, you then decided to cancel the order and we stopped delivery of the goods.
You received the refund within a few days.
We apologize again for the inconvenience.
This case has already been reported to the shipping company and a complaint has been lodged.
We are not used to this procedure from the shipping company, but we will make sure that this does not happen again in the future.
Kind regards
Your DELIFE team