GJ

It is NOT "misunderstanding", you are "stealing" concept! One already-CANCELLED mandate does NOT mean that you can charge me whatever you want!!!!!
I have cancelled the mandate at very beginning according to German law "Widerrufsrecht", Because you are always not responding to my emails after getting my mandate! very irresponsible!
You so-called "service" did NOT exist at all! Deckungszusage is kostenlos according to your "Angebot", after that, I have NEVER contacted with the lawyer "Arend Liese", NO any communication, No any appointment with this lawyer at all!! But they sent me an invoice of ca.250 euro for so-called "Beratungsgebühr"!! It is very very awful. I have sent many emails to complain, but no response anymore. It is horrible.

Complaint against two staffs at Kaufland Filiale (Schleißheimer Str.506, 80933 München). The Info staff is fat (F.Pxxl), another male staff is short height (ca.1,60m) with dark hair, dark beard and insanitary clothing(he said he is the manager, but he did not wear employee card).
They sold decayed fruits package, I came to Info to ask only "partial" replacement or partial refund, but those two staffs rejected me very awfully and insisted that I have to return the whole package, it is complete Quatsch, because no one will check the whole package fruit one by one at first day and I only request "partial" replace/refund as truth. They even use their dirty thoughts to suspect the customer. very awful, unreasonable and non-educated at all. ziemlich Frech und Unverschämt.
Besides, Verbraucherzentrale has confirmed that I am correct, the Supermarket is obligated to provide "einwandfreie" products, if not, they must replace or refund. They are selling bad fruits but they reject to do anything, this is very awful and absolutely wrong.