Shubz Editz

The support system here in the trustpilot is as unprofessional as in app.

I've already mentioned in my review that I've already provided bank stamped letter and statement still I haven't received the withdrawal amount.

Still here they're replying same thing again and again and asking me to provide. They're just running this company on stealing user's hard earned money nothing else.

1. I already told many times I have given Bank's official letter where they confirmed no amount is recieved with UTR 612940399451 is untraceable and invalid.

2. Even after providing every evidence for 40 days - now they started ignoring my mails and sending one automated response ( please contact ur bank for funds ) Which I've already did and provided them stamped letter, statements and video of transaction history .

3. They should contact sender's bank with my official letter and statement and get refund but they're avoiding it or they got the funds still not giving it because when I asked for payment proof they completely ignored.

4. Never play on this app, it's biggest mistake of my life. They'll ask you for 10 different proofs, and when you give them all, they'll start ignoring and keep sending one automated response. Never saw such unprofessionalism by such big platform. Their main aim is to eat your hard earned money.

5. Lastly, im going to file a legal dispute with the evidences through third party because they have successfully ignored all the proofs and spamming same reply everywhere. Asking me to do which I already did and gave them bank confirmation letter.

6. The guy here on the app, and customer support agents, they follow the same template, they don't read your complaints and just copy paste the same response again and again. Please note this, this happens when company doesn't wants to give you money. Please avoid depositing in this app - one day you'll be in my place too.


Please Note: They won't contact sender's bank for reversal, They won't help you out. They won't give you any proof, and they'll start ignoring if you're providing them everything. DON'T PLAY 1XBET.

AFTER SENDING OFFICIAL BANK LETTER, 1XBET STARTED ASKING FOR NEW THINGS AGAIN

My ₹49,700 withdrawal has been missing for more than 40 days.

1xBet first claimed the payment was successful. When I reported that the money never reached my account, they asked for bank statements. I provided them.

Then they asked for transaction history. I provided it.

Then they asked for an official bank confirmation letter stating that the funds were not received. I contacted my bank and provided the signed and stamped letter.

After receiving the official bank letter, instead of resolving the issue, they started asking for more and more documents.

Now they have asked for:

* Video recordings of my bank account
* Additional statement periods
* Repeated verification documents

The problem is simple:

Where is my ₹49,700 withdrawal?

Every time I provide exactly what they ask for, a new request appears instead of a resolution.

I have fully cooperated, provided every document requested, and even obtained official confirmation from my bank that the funds were not received.

After more than 40 days, I am still waiting for either:

1. Proof that ₹49,700 was credited to my account, or
2. The missing funds to be returned.

Player ID: 359341347

AFTER SENDING OFFICIAL BANK LETTER, 1XBET STARTED ASKING FOR NEW THINGS AGAIN

My ₹49,700 withdrawal has been missing for more than 40 days.

1xBet first claimed the payment was successful. When I reported that the money never reached my account, they asked for bank statements. I provided them.

Then they asked for transaction history. I provided it.

Then they asked for an official bank confirmation letter stating that the funds were not received. I contacted my bank and provided the signed and stamped letter.

After receiving the official bank letter, instead of resolving the issue, they started asking for more and more documents.

Now they have asked for:

* Video recordings of my bank account
* Additional statement periods
* Repeated verification documents

The problem is simple:

Where is my ₹49,700 withdrawal?

Every time I provide exactly what they ask for, a new request appears instead of a resolution.

I have fully cooperated, provided every document requested, and even obtained official confirmation from my bank that the funds were not received.

After more than 40 days, I am still waiting for either:

1. Proof that ₹49,700 was credited to my account, or
2. The missing funds to be returned.

Player ID: 359341347

UPDATE: Still No Money, Still No Resolution

For more than 40 days, 1xBet has been asking me for documents again and again.

I already provided:

- Bank statement
- Official bank confirmation letter
- Transaction history
- Video recordings of my bank account
- ID documents

Every time I send what they ask for, they come back with a new request.

Now my account has been blocked for "gambling addiction" even though I never requested self-exclusion and never asked for my account to be blocked.

They asked for ID and a handwritten declaration saying I do not have a gambling addiction. I have already submitted that too.

My simple questions are:

1. Where is my ₹49,700 withdrawal?
2. Why was my account blocked without my request?
3. Why do you keep asking for documents I have already provided?

I have all emails, bank letters, screenshots and evidence saved.

I am still waiting for a fair resolution.

Missing Withdrawal: 49,700 INR
GAMING ID : 359341347

Customers are unsafe on this platform

One guy reached me to telegram as 1xbet support, I found him suspicious so I denied giving him any details, I blocked him .

So he started saying I'll block your 1xbet gaming account - & he did within minutes, I got notification that my account is blocked due to gambling addiction.

Is it so easy to block anyone's account??? Without asking me,how can they confirm I'm in gambling addiction??

Please note - I never requested self exclusion request, I'm healthy person not in some kind of addiction.

What frustrates me that is my withdrawal query was going in between when this happened, the hacker is getting registered email and gaming id from public domains of review websites.

1X BET DEPARTMENT IS NOT RESPONDING TO MAILS ASWELL, I DID EMAILS ON BLOCK EMAIL & SECURITY DEPARTMENT EMAIL , NO RESPONSE.

My gaming id: 359341347

₹49,700 Missing for Over a Month – No Resolution Despite Providing Everything Requested

I never expected a simple withdrawal request to turn into a 33+ day dispute.

On 09 May 2026, I requested a withdrawal of ₹49,700 from my 1xBet account. The withdrawal was marked as successfully processed, yet the money never arrived in my bank account.

Details:
• Amount: ₹49,700
• Withdrawal Date: 09/05/2026
• Player ID: 359341347
• UTR Provided: 612940399451

Since then, I have spent more than a month contacting support, submitting documents, and trying to get a clear answer.

I have already provided:
• Multiple bank statements
• Transaction history recordings
• Official communication from my bank
• Bank confirmation regarding the transaction

Despite this, I kept receiving different explanations from different agents. At various points I was told the payment was under verification, delayed by the network, awaiting review, and finally that it had already been paid successfully.

The most concerning part is the UTR provided for the transaction. My bank was unable to trace or verify the transaction using the provided UTR, and no corresponding credit appears in my account statements.

Even after reviewing my latest bank statement, which clearly showed no credit of ₹49,700, support continued to repeat that the payment had been completed.

After 33+ days, I still have:
• No ₹49,700 in my account
• No proof that the funds were credited
• No clear explanation of what happened

I am not asking for special treatment. I am simply asking 1xBet to either:

1. Provide verifiable proof that the funds were successfully credited to my bank account.
2. Reprocess the withdrawal.
3. Return the funds to my 1xBet balance.

Until then, my withdrawal remains unresolved.

₹49,700 Missing for Over a Month – No Resolution Despite Providing Everything Requested

I never expected a simple withdrawal request to turn into a 33+ day dispute.

On 09 May 2026, I requested a withdrawal of ₹49,700 from my 1xBet account. The withdrawal was marked as successfully processed, yet the money never arrived in my bank account.

Details:
• Amount: ₹49,700
• Withdrawal Date: 09/05/2026
• Player ID: 359341347
• UTR Provided: 612940399451

Since then, I have spent more than a month contacting support, submitting documents, and trying to get a clear answer.

I have already provided:
• Multiple bank statements
• Transaction history recordings
• Official communication from my bank
• Bank confirmation regarding the transaction

Despite this, I kept receiving different explanations from different agents. At various points I was told the payment was under verification, delayed by the network, awaiting review, and finally that it had already been paid successfully.

The most concerning part is the UTR provided for the transaction. My bank was unable to trace or verify the transaction using the provided UTR, and no corresponding credit appears in my account statements.

Even after reviewing my latest bank statement, which clearly showed no credit of ₹49,700, support continued to repeat that the payment had been completed.

After 33+ days, I still have:
• No ₹49,700 in my account
• No proof that the funds were credited
• No clear explanation of what happened

I am not asking for special treatment. I am simply asking 1xBet to either:

1. Provide verifiable proof that the funds were successfully credited to my bank account.
2. Reprocess the withdrawal.
3. Return the funds to my 1xBet balance.

Until then, my withdrawal remains unresolved.

Updated on 13/06/26

Seems like people at 1xbet doesn't read to reviews properly like the complaints of users.

I've already mentioned that I've already provided latest bank statements 30+ times in this one month, and I've also provided bank's confirmation, letter and email where they mentioned their given UTR doesn't exists in banking system

Still they're replying same thing and asking to provide it again. It's their old technique to give user untraceable invalid spoofed UTR and ask for proofs again and again, but if you'll ask them for proof of the transaction they'll simply deny it..

It's day 34 and they again asked for bank statement - I've already provided them more than 30 times but I'm going to give it one more time because I have no option. Their customer service and payment department is irresponsible, unprofessional.

__________________

I have been waiting more than 33 days for a ₹49,700 withdrawal requested on 09 May 2026.

Since reporting the issue, I have provided everything requested by support, including multiple bank statements, transaction history recordings, an official bank email, and a stamped bank confirmation. Despite this, the funds have still not been credited to my account.

During the investigation, I received different explanations, including "pending verification," "external network delay," and "payment successfully processed." I was repeatedly asked to wait and submit updated bank statements, which I did. After reviewing the latest statement, support still maintained that the payment was successful, even though the funds do not appear in my account.

My concern is not just the missing withdrawal but the lack of a clear and consistent resolution after more than a month of communication.

Details:
• Amount: ₹49,700
• Withdrawal Date: 09/05/2026
• Player ID: 359341347

I have already provided:
• Multiple bank statements
• Transaction history recordings
• Official communication from my bank
• Bank confirmation regarding the transaction

Despite this, I kept receiving different explanations from different agents. At various points I was told the payment was under verification, delayed by the network, awaiting review, and finally that it had already been paid successfully.

The most concerning part is the UTR provided for the transaction. My bank was unable to trace or verify the transaction using the provided UTR, and no corresponding credit appears in my account statements.

Even after reviewing my latest bank statement, which clearly showed no credit of ₹49,700, support continued to repeat that the payment had been completed.

After 33+ days, I still have:
• No ₹49,700 in my account
• No proof that the funds were credited
• No clear explanation of what happened

I am not asking for special treatment. I am simply asking 1xBet to either:

1. Provide verifiable proof that the funds were successfully credited to my bank account.
2. Reprocess the withdrawal.
3. Return the funds to my 1xBet balance.

Until then, my withdrawal remains unresolved.

My Gaming ID : 359341347

Here on Trustpilot they're giving same reply - I already gave bank statement and official stamped letter

Their given UTR is invalid and u traceable

All they do is just lie

I have been waiting more than 33 days for a ₹49,700 withdrawal requested on 09 May 2026.

Since reporting the issue, I have provided everything requested by support, including multiple bank statements, transaction history recordings, an official bank email, and a stamped bank confirmation. Despite this, the funds have still not been credited to my account.

During the investigation, I received different explanations, including "pending verification," "external network delay," and "payment successfully processed." I was repeatedly asked to wait and submit updated bank statements, which I did. After reviewing the latest statement, support still maintained that the payment was successful, even though the funds do not appear in my account.

My concern is not just the missing withdrawal but the lack of a clear and consistent resolution after more than a month of communication.

I hope 1xBet reviews this case properly and provides a final resolution regarding my missing ₹49,700 withdrawal.

SHUBHAM DUBEY
Player ID: 359341347
Withdrawal Amount: ₹49,700

The UTR 612940399451 you gave me is invalid and untraceable by my bank.

My bank runs digitally they don't have physical branches so the best I can provide is you is bank statements and their response through official email domain. I've already sent latest bank statements many times and also their confirmation where they stated amount 49700 is not credited with given UTR by you. And they asked me to contact sender's bank.

I am writing this review out of extreme frustration regarding a substantial withdrawal of ₹49,700 INR that has been stuck since May 9th, 2026. It has been nearly a month, and despite providing every single document and video requested by 1XBET customer support, no resolution has been provided, and my funds have not been credited

1XBET representatives repeatedly claim the withdrawal was "paid out" with a UTR of 612940399451. However, my bank statements and documentation prove this is false.

Proofs I have submitted multiple times:
Bank Statements: Multiple downloaded PDF bank statements showing the transaction history from before the withdrawal date until the current date, clearly proving that the ₹49,700 was never credited.45
Video Proof: A video recorded from a second device (as specifically requested by 1XBET to prove authenticity) showing me logging into my Slice bank account and scrolling through the full transaction history, confirming the non-receipt of the ₹49,700 payment.136
Official Bank Correspondence: Email confirmation from my bank's official handle stating that the UTR is untraceable and the funds were not detected in my account

Instead of addressing the missing funds, the support team has engaged in continuous delaying tactics

I demand an immediate resolution: either credit the ₹49,700 to my bank account or refund the amount to my gaming ID without further delay or impossible document demands. Your refusal to resolve this, despite overwhelming proof that the funds were never received, feels completely fraudulent.

Even after doing so many emails, sending them bank statement for hundreds of time, Im tired & frustrated. Worst customer service I've ever seen where you have to do financial transactions. There is no clarity, no efforts from customer service to solve your issue, they want every work to get done by me.

I withdrew 9730 INR on 6 January on 7 January around 12 am, I received notification, Your withdrawal is successful. But today is 26 January & I haven't received it till the date. I've sended them mail many times, provided them bank statements from 5.01.2024 to 26.01.2023 (today's date) too. But now they're asking me to complain in my bank & give them stamped letter. These fools don't even know about complaint has to be done by the sender as we have to select a transaction while complaining. Receiver can't complaint in his bank, although I still complained in my bank with reference number given by them through mail. My bank said the reference number they provided is wrong & they can't trace anything with it. Transactions takes maximum 48 hours if its not recieved by the user then the sender will get refund. I told them that but they're still repeating the same daily. In the end, I lost money, I lost lot of my time & trust too. Statement have many transactions of 1xbet including withdrawal & deposit but not that 9730 INR. That was the proof which is considered to be top evidence in financial sector but they're not trusting that. They should tell their agent to complaint in his bank with my statement but what they're doing is just formalities & copy paste job. I did everything I can in these 20 days. Gaming id: 359341347