Overly complex app and support non responsive
This was a message i sent to their supprt - and have not received a response
Dear Apollo support,
My name is Simon Gifford, and I have an account at Apollo
I have been testing Apollo to see whether or not it suits my needs. I have tried other systems, and Apollo looked like it would be the best, but I have met with enormous frustrations. I'm finding it very non-intuitive, and certain settings are turned off automatically, which I feel should be turned on, or at least I should be alerted to it.
I have spoken to the chatbot and requested a two-week extension to my free professional plan. The chatbot said that would be put forward to the sales team or someone, but I've heard nothing about that. Now I'm still on the free plan, which leaves me with massive limitations, and I can no longer speak to the chatbot.
Examples of my problems are:
I set up a sequence with 13 trial prospects to go through it. The sequence had four steps to it. The very first email went out, but I found that the emails were not being tracked. I was unable to go into the settings and change the tracking for the next level or the next part of the sequence.
The second part of the sequence suddenly was not automated, although I had automated it in the beginning. Therefore, I had to send out most of those emails manually, or at least click on manual send to make them go out. They have now gone out, and I found those emails are not tracked either.
I am on the point of giving up on Apollo, but I thought I would write this in case Apollo decides to support me.
Regards,
Simon