M.

I purchased a dining chair set in January with a promised delivery in the second week of February. Since then, the delivery date has been repeatedly pushed back every two weeks, without any communication or explanation from the company.

It is now almost April, and the estimated delivery has been moved yet again to the third week of April. This level of delay is completely unacceptable. The lack of transparency and disregard for customers’ time is extremely frustrating and unprofessional.

I would not recommend buying from this company based on this experience.

Worst experience I’ve ever had. If you want to be harassed by constant spam emails, go ahead and use this company.

On top of the spam, this company also creates fake invoices on your name and sent an email to you. And of course due date of the invoice in 3day.
Addition to that, there is no way to call them because number isn't working at all. The only option is email, and they don’t seem to read or respond to what you write.

It's a mid-level bank as long as you don't need customer service and don't mind that the promised features and interest rates change every month and get worse and worse.

The real trouble starts after you need customer service for your business. Because there is no customer service. There is a phone number that you can reach in a very, very, very emergency, but you can only use this number if your card is stolen.

God help you if you want to reach customer service outside of these situations. Because the only way to reach customer service is to send a message. This messaging process takes almost 1 month to 2 months to be finalized.

In this process, you are talking to remote employees hired from outside Europe who cannot speak English and Dutch, which the bank uses to save money. The message we write is answered at midnight and these conversation intervals are 12 hours apart. Each time you send a message, you are assigned to a different person and these people ask the same questions without reading the previous messages and put you back into the 12-hour cycle.

In addition, these officials are not even remotely familiar with the banking system in Europe and especially in the Netherlands. For example, most obviously, they suggest you to use ATMs of different banks. It is just funny that the customer service of a Dutch bank advises you without even knowing the ATM system in the Netherlands.

Finally, my last comment is that I regret every day that I bought a 2-year membership in one go. I am counting the days until the end of 2 years.

I do not have any faith that Bunq will read what I have written from beginning to end. But if by any chance you are reading it, as a customer, it would be the most important factor to ensure that the problem is solved by waiting in line on the phone even for 10-15 minutes when I need it as a customer, at least by connecting to a customer service in the country where I live and speaking in my own language like civilized people.

I bought 5 Dewalt Battery powered handtool back in April this year. There was a running promotion that if you buy Dewalt Battery powered handtool you will get 5Ah battery as gift per device you bought.

But there was a catch, after your registration it will take no later than 8 weeks to receive battery. I accept to wait max 8 week for battery but it already passed 12 week and I haven't received any batteries yet.

Worst thing about this promotion is,
Customer Service's attitude shift toward to negativity in this period. I speak them in my 6th week and they assured me it will be delivered no later then 8 week.

But after 8 week, whenever I call them they always told me "We can see your promotion battery its packed and ready to ship, it will be at your address in 2 days" But those batteries never shipped.

And yet we are now 12th week point. Today Customer Service told me "Don't be fuss about promotion too much and you could buy Dewalt battery and of any dewalt dealer easily"

I believe that they used this promotion to hype the sales and they are not intend to send any promotion batteries at all.

I bought a printer, toner and paper from this company. Last 16 days they are always sending newsletters. I unsubscribed over 5 times even on the profile page on the company website shows that Clearly marked as Unsubscribed, They are still sending me marketing emails and I hate it

Competitive pricing and fast shipment.