Michał Domozych

Hey @PhilipsPolska, maybe you can explain why the cashback process in your Ambilight TV promotion is working so poorly?

First, you block the phone numbers of customers trying to register. We have to write and call you just to get the number unblocked – and only then, suddenly, registration becomes possible. Then the real struggle begins with proofs of purchase, because you absolutely refuse to accept any document from the store:

Invoice scan? Supposedly missing customer details.

Receipt scan? Supposedly missing the device name.

E-receipt? Supposedly missing the date.

Every single time, something is magically missing, making successful registration and receiving the cashback virtually impossible. The whole process looks like a deliberate attempt to discourage consumers, and it's definitely a matter worth reporting to the Polish Office of Competition and Consumer Protection (UOKiK).

And let me warn you right now – do not paste your generic replies here saying "we are very sorry and the matter can be resolved through a formal complaint." Finding the customer service phone number on your official website is hidden so well that even an AI that scraped the entire internet would have trouble finding it.

Platforma dla firm żeby ładnie wyglądać, niby robią mediacje jak się wystwi zły komentarz bo coś się zepsuło albo poszło nie tak, firma X przeciąga sprawę, trustmate.pl blokuje mediacje i kasuje negatywne komentarze w trakcie trwania sporu/reklamacji bez możliwości wznowienia dyskusji. NIE UFAJCIE TYM OPINIOM.

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