Cancellation was horrible
Cancellation was horrible. I accidentally booked a wrong flight like a second ago and had to pay $220 fee to cancel the flight it was just literally a second ago. The computer was lagging and after i clicked with my mouse multiple times, it went to book the high fee refundable tickets. Customer service was responsive, but they didn’t really try to help me cancel with fee waive eventhough it was booked like a second ago, not fully 5 minutes yet.
Reply from BudgetAir.com
Hello Van,
Ticket purchases are confirmed through automatic reservation systems right away, which lock in the airline's rules and fee structure instantly. Customer support agents must follow these fixed airline policy guidelines regarding waiver requests. An agent will look into the booking records to confirm all steps were handled correctly.
Kind regards,
Leo