Absolute shambles of a company
Absolute shambles of a company. We were on a pre-payment meter, for a year our top up card wouldn’t work so we had to call them every time we needed to top up, and they are pretty much impossible to get hold of. No response to complaints, once we did manage to speak to someone we were promised the problem had been resolved, however when it inevitably reoccurred the next person we spoke to had no idea what was going on. It caused so much stress, I was nearly in tears every time I knew I had to call them. In addition to this when we moved out they hit us with a £100 exit bill for ‘debts owed’ (I thought the point of a pre-payment meter was so you couldn’t get into debt), obviously have never been able to speak to anyone to query it! I would leave zero stars if I could.
September 1, 2023
Unprompted review