Bad Service
Before the purchase they try to be in contact and show sincerity after purchase they don’t even respond!
They told if i apply their transport i will receive the car in 10/12 days
Its passed more than the month !
Now they are doing the same things on my car documents..!
They are liars
Ecarstrade services are terible
The staff is to unprofessional,
Acount manager Joana is one of the worst. She doesn't even deserve to work at ECARstrade . You should hire professionals.
I had a very bad experience, will not recomend It.
Reply from eCarsTrade
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you experienced.
We understand your disappointment regarding the delays with both the transport and the document processing. Unfortunately, we experienced some logistical delays during that period, which affected a number of deliveries. While this is not the level of service we aim to provide, we can assure you that the issues have since been addressed and we continue working to improve our processes and overall service quality.
We are also sorry to hear about your experience with your Account Manager. After reviewing the communication history, we noticed that some of our emails did not receive a response, which suggests there may have been a misunderstanding or communication issue during the process. Nevertheless, we take your concerns seriously and regret that you felt unsupported.
We would appreciate the opportunity to review your case in detail and clarify any outstanding points. Please feel free to contact us directly, and we will do our best to assist you.
Thank you for your feedback, as it helps us identify areas where we can improve.