Alannah Foster

Terrible experience every time. And their call backs lol a joke

If it were possible to provide a 0..... or negative I would. Their support team is a joke, they use macros and cannot think if it is idk a bug! Currently i am on a 3 day open chat because the agent just left..... just gone. I would not suggest this platform to anyone
Edit: they then say reach out and so sorry.....I do, and more silence. Useless support

They often lose your deposit during "unplanned maintenance" I mean you do it twice a week maybe plan it? This time my deposit is actually gone because their support team is horrendous. They have zero brain capacity outside of the macros provided and if it isnt an available macro well you're out of luck. I wouldn't recommend this site to my worst enemy.

I rarely write reviews, but my experience with KOHO has been one of the worst financial service experiences I have ever encountered.
For over two months, I have had an unresolved dispute with funds still not returned to me. During this time:
My physical card never arrived, despite being issued.
I repeatedly contacted support trying to resolve the issue.
I was given conflicting explanations and copy-paste responses instead of actual assistance.
My access to funds was disrupted while the issue remained unresolved.
Even now, I still do not have the replacement card that support claims has been issued.
The most concerning part is the quality of customer support. Instead of addressing the underlying problem, support repeatedly relied on scripted responses and macros that did not answer the questions being asked.
At one point, when I requested documentation and accountability for the handling of my case, the conversation shifted from resolving the issue to lecturing me about tone and threatening account closure, rather than addressing the actual financial disruption caused.
Let me be clear:
I am still waiting for my card.
My dispute has been ongoing for over two months.
The issue that caused the disruption remains unresolved.
For a financial service that advertises itself as being “for the people,” leaving a customer without access to their own funds while providing minimal support is unacceptable.
Consumers rely on financial platforms to function reliably. When something goes wrong, support and resolution are what matter most. In my case, that support has been severely lacking.
I hope KOHO takes this feedback seriously and improves their dispute handling, card delivery process, and customer support accountability.
Until then, I cannot recommend this service.
**update** and in reviewing this koho closed my account. Would never offer them to another

I have had an ongoing issue with my debit card not working properly, and the experience with this bank has been extremely frustrating.
Multiple times I have contacted customer service because my card stops working. Each time I am told that everything is “fine” on their end. Occasionally the card will work once after the call, but shortly after it stops working again.
Because of this unresolved issue, I have been forced to find alternative ways to access my own money just to purchase basic necessities like groceries. This has resulted in unnecessary fees that I should not have had to pay.
What is most concerning is that the issue is never actually resolved. I am repeatedly told the system shows no problem, yet the problem continues to happen.
A bank should provide reliable access to your own funds. Instead, I have been left without a usable card and without meaningful assistance to fix the issue.
I hope the bank improves its support processes and takes these kinds of technical issues seriously, because customers should not have to fight to access their own money.

The free spins and the social media challenges

No answers, still confused, how cab I pay you if you won't take my money?!

Bought a key and before I could use it they blocked my account. No refund no nothing. Not even a reason why I used my PayPal and still got blocked. Don't use!!!

Edit- no I have not received the refund and they said it has not been initiated. So lie some more. Either way give me my money back!

Spoke to a G2A representative and they want all my PayPal information. Yeah that's not Shady.

Bought a "globally redeemable" card... then was told by the card issuer it isn't available in my region. Contact support and was told I'm out of luck. It is not redeemable in my region and this whole we will give a refund.... it's been a week and I'm still waiting for support to even reach out to me.