Bad customer service
I actually regret giving this company a positive review after my first order.
My first purchase went well, so I assumed this was a trustworthy company. Unfortunately, my experience with my second order completely changed my opinion.
I received the wrong swimsuit, and the item also had a manufacturing defect. Despite providing photos immediately, I received repeated responses saying the issue was “being investigated,” but no real solution was offered. Instead, I was expected to pay for the return shipping of an item that was both incorrect and defective. In my experience, the customer service was extremely frustrating and focused on avoiding a proper resolution.
Personally, the whole return process felt so difficult that it made me question the reliability of the company. They respond very quickly, but the replies seemed repetitive and did not actually resolve the issue.
Another thing I found concerning was that the clothing I received did not have labels indicating the material composition.
I was genuinely happy with my first order, but now I realize I was simply fortunate that nothing went wrong. The true test of a company is how it handles problems, and unfortunately, this company failed that test for me. They have lost what would have been a loyal customer.
Based on my personal experience, I cannot recommend buying from this company if you want the reassurance of reliable customer service and a straightforward returns process.