Alan Ward

Hi Alan,

Thank you for leaving a review, your feedback is much appreciated.

We are so sorry to hear of the inconvenience you have had with your delivery. We understand the purpose of the service is to provide the convenience of receiving all the items necessary for your selected recipes and we are very sorry to hear this was not the case. We work very closely to our Packing Team, so I am sure your feedback will be very appreciated so they can make an investigation regarding this and ensure it is not an issue moving forward.

In regards to credit applied, it automatically goes to your next fully priced box if issued prior to the deadline for your next scheduled delivery - if issued after the deadline, it goes to the box after it. What would prolong the credit from applying is if you already have a discount by code, as the discounts cannot be combined and the code will have the advantage, but the credit will apply as soon as the code is used. You are also able to get a refund instead of the credit if this is preferred.

I would like to look into this for you some more, so I have sent you a Find reviewer request on here and may I ask that you provide me with the following details in a private message: full name, customer ID, phone number and email for the account. As soon as we have the details I will be happy to get further in touch with you.

Best,
Elizabeta
The HelloFresh Team