Poppy Velosa

STILL waiting on my order from September with a guaranteed March delivery and they are now refusing to refund the order despite it being so late. This is against the law. I will now be taking this to citizens advice to pass to trading standards. Absolute theives.

Wonderful company. So much cheap dusty hay available in the shops and this hay is clearly great quality. My rabbit requires a low calcium diet so the nutritional information on the types of hay is so helpful. After an issue with my most recent delivery they promptly resent my order and my Bluebell is very grateful and she will be a life long customer.

Waiting on 2 orders. 12 days ago I was told my first order was being prioritised. Feeling reassuring I placed another order. For that I received an email to say my order was shipped Saturday 11th with a tracking number. Today I check tracking to see royal mail haven't even received the package. There are people on here saying they've received their orders quickly and within a week so they can clearly get orders out. If they can't meet the demand then they shouldn't be taking new orders. Have planned my new garden on these plants. I'm not well and my garden is the only thing that brings me joy to my otherwise housebound life and it looks like it's ruined and nothing will be being planted this year. Very upset indeed.

Pre-ordered over £100 of plants for delivery in March and expected to hear some kind of communication. It's now April. I sent a chat message last week and was told I would receive tracking by early this week and now it's Friday and nothing. I think I've been ripped off. Confused by the RHS endorsement with this poor customer service.

It's been a month since I was promised replacement seeds due to the fact that the performance was poor. One larkspur out of a whole packet and not a single chilli germinated despite all other kinds growing well. I have no replacement seeds a month on. I was told in the first response I got that a suitable alternative chilli would be sent as the one that had failed was now out of stock. Only now, again, a month later and after chasing as I received an email which only mentioned the larkspur, I was asked to choose a replacement chilli. Then no reply for days on end. Gardening is supposed to be fun, this is not fun.

Have been waiting since February for replacement foxglove seeds which performed extremely badly. Now it's too late to sow them for this year flowering which was the intention so I'll be out of pocket buying foxglove plants instead. In the meantime, I've sown three types of tomato seeds, one of which is from Dobies - Koralik - and all but the koralik have germinated. Really disappointing especially as I have been a repeat customer of Dobies.

This company is breaking consumer law by stating that they refuse to refund standard postage costs when the order is returned. This is illegal.

Pros: was a great find when we found late at night that the ground wasn't deep enough for a grave and we just wanted to put our baby to rest.
The guy who collected Bailey was nice and friendly.

Cons: they said they were open 24/7 and it says about calling them on their website. After I made the purchase, I got an email receipt but nothing else. When were they coming? I started to panic and so wanted to call them. It took ages to find a phone number and then no one answered. Someone did turn up the next morning but without any warning or time slot given.
And now, my poor baby's ashes are sitting in a DHL van somewhere delayed for the second day. I feel sick about it to be honest. Why can't they send someone to deliver them like they collect? It's not exactly cheap and I've since found that my vets service was only slightly more expensive and he wouldn't be shipped by a courier like he's any old thing. So unless these things change, I'm unlikely to use them again.

Item hasn't arrived and no response from customer service.

This company is using the £2700 I paid for my bike to settle it's debts after leaving me waiting months. Terrible company.

Sent the wrong plants. Of course didn't know until in the ground and flowered. Multiple plants planted in autumn have failed. Customer service hasn't responded. Very disappointed.

I ordered what was marketed as a Disneyland Paris gift card for my nieces birthday who is going there. What I have received is a voucher to book flights and hotels at a website called travel by inspire! This is total deception.

My trainers did not arrive. I requested UPS deliver to a locker for my carer to collect but they apparently delivered to my house and signed for it themselves. No photo. Yet this is apparently absolute proof of delivery. So I have no shoes and £150 down. No more money to replace the Christmas present. Absolute theft.

I filled in the supposed 10 second claim test which is not a 10 second claim test. No answer in 10 seconds just a barrage of phone calls,voicemails and text messages. I've blocked their number but they can still leave voicemails. Such harassment means I will definitely be going elsewhere. Normal people just leave one message and wait for a call back. Totally unacceptable.

Cheap plants but thrown in a box, none wrapped so many fallen out of the pots and damaged. Many pots without stickers or flowers to identify them. It was like the packers were boxing up garbage the amount of care put in to items I have paid for.

UPDATE: Customer service responded to my images and told me it was correct and how it should be. I actually had to laugh. I order all my plants online due to being unable to get to the shops and never ever before have I received plants loosely thrown in a box unsecured so that they fall out of their pots and are unidentifiable. I so wish I could upload a photo.

Absolutely fantastic. Lovely unique varieties and always great quality and size bulbs.

3 Hemerocallis arrived soaking wet and covered in a moss like growth. When I contacted customer service they said it was my fault as I didn't plant them out straight away despite the fact they arrived like this. Terrible customer service.

I wanted to make a purchase at Kitbag paying in full through my bank card. So I enabled this on the app and made my purchase. Two things went wrong. Firstly, I was charged a fee to pay in instalments even though I had selected pay in full and also it tracked at a different store. If it had tracked at the correct store it wouldn't have been the end of the world as it was fee free. Anyway, I went back and took a screenshot of the zilch app which was still showing my activation of Kitbag for a pay in full transaction and then I took a screenshot of my transaction at Kitbag. What more proof could there be? Yet they say it's not proof and that I in fact shopped at a completely different store than I did despite email confirmation and a screenshot of the website confirmation being shared. It's unbelievable. So they have robbed me of 3 quid. Do this to 100 people a day they're making £300 a day fraudulently. I do not trust them one bit. Nothing but thieves.

Fantastic products, always smell amazing and no nasties.

They used to be good, now just terrible. Two heavy hanging baskets packed on top of my plants, squashing them and snapping one at the base. I took photos and contacted customer service and they told me this was normal lol. I responded and they just ignored me from then on. Sadly I won't use them again now.