JA

Jamie

United Kingdom

Reviews

Review of SendBike

Review of Gousto

Rated 1 out of 5 stars

Really bad first experience

Really bad first experience. Placed an order and it never turned up, turns out they sent it to the wrong depot. Not very helpful in solving and just gave me a refund. Very disappointed and I would advise you to use Hello Fresh

November 1, 2021

Reply from Gousto

Hi Jamie,

Thank you for taking the time to leave your feedback.

I'm really sorry to hear that you've had issues with your delivery on your first Gousto order. This is certainly not the first impression we wish to provide.

I would really like to be able to look into the issues you've stated as that isn't the standard of service which we expect you to receive and it's clear that something has gone wrong here.

I’d really like to discuss your comments further, so could you please go to this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #4038348 and my name, you’ll come through to me.

Best wishes - The Gousto Team
Fadumo.