Miko K

Hello Karolina,

We offer our sincere apologies for this situation. Taking an annual payment in error on top of your Direct Debit—and failing to follow up on your complaint since June—is a serious mistake on our part, and we understand why you are furious.

We want to put this right and ensure any incorrectly taken funds are refunded to you immediately. And will be in touch shortly

Hello Miko K,

Thank you for taking the time to share your feedback.

We are sorry to hear that you are dissatisfied with your experience and understand your frustration.

Please note that the service conditions, including any optional subscription elements, are presented during the checkout process before payment confirmation. However, we understand that this may not have been clear, and we take your feedback seriously.

Your comments will be shared with our team for review as we continue working to improve transparency and user experience.

Kind regards,
Customer Support Team
📧 contact@passfly.co
📞 +33 1 89 86 62 37 (Monday–Friday, 9:00–18:00)