Francesco

They make it impossible to deleta an account, I have tried multiple times always unsuccessful! They ask for my email and I have provieded it, then they ask for a code sent in my email and I have provided it, then they rquest a code sent to my phone, but they do not send it and I cannot delete my account! Ridiculous!

I did give them 1star because I could not give less.

We booked a room for Liverpool few weeks ago then we start to get a message asking us to cancel the booking so we contacted booking.com customer services and they guaranteed us a room in Liverpool.

Long story short now we are going in Liverpool without any accommodation as booking.com just cancelled our booking.

They will be contacted from my lawyer soon and then I will have a big laugh!