I will never use them again
I will never use them again. Had rented and prepaid a car in Italy, but when I got there, was told they didn't have th automatic I had requested. And that my credit card expiring in less than 6 months made it unusable for the deposit which was to be 1,100 Euros. They pointed me to the Terms and Conditions, but that is a ridiculous numbers. After much back and forth and finally agreement on a lower amount, I was given an automatic after all. I drove it for 5 minutes until I realized the engine warning light was on. Drove straight back and returned it and said I no longer wanted the car. When later asking for a refund from rentalcars.com, they told me since I had returned the car early they had no further obligation and the case was closed. Also, communicating with them is a pain. They never send you an email with any information, you have to go and log into your account to read it, and then you need to request a new pin every time before you can log in. Just to then finally learn that they will not give you a refund.