Tom

Altijd goed, al meer dan 20 Jaar, met voldoende keuze

Mijn spoedbestelling is prima gegaan; zeer redelijk geprijst en binnen 24 uur afgeleverd door DHL.

Ik had vóór het plaatsen van de bestelling eerst gebeld om zeker te zijn dat ik deze de volgende dag echt binnen zou krijgen.

Samengevat: lage prijs in vergelijking met andere aanbieders én snel verzonden én volgens belofte binnen 24 uur afgeleverd.

Quick response; fair prices; international delivery possible and reasonable delivery time.

Within a few days I received a pertinent reply to my technical query concerning a reappearing startup error. Also comprehensive feedback was received in connection with my additional query. Fully satisfied at the moment.

Trip Amsterdam - Denver 19 July, to attend Wedding Ceremony of family member.
Never again.
Log of events date 28 July:
While provided with boarding passes at Amsterdam airport, we were refused to board AC4888 (operated by UA568) at YYZ. "Something wrong with your boarding passes". Scheduled boarding time 15.43. While UA staff and AC representative were working to "fix"the problem, we saw our luggage being unloaded from the plane. Flight AC4888 was leaving while staff was "working to fix the problem (?). UA staff suggested flight UA6169 to Washington followed by UA2395 to Denver. Scheduled boarding time 19.19. We went for food/beverages (expenses). We noticed flight UA6169 delaying beyond boarding time of UA2395 and rushed to AC Service desk. We urged that AC should provide a real solution (not UA, as AC had caused the problem). We pushed for flying with AC1041, which was already boarding, but also being delayed. This flight should have been offered in the first place, after the debacle at flight AC4888. We managed to board AC1041, however it was meanwhile too late for our luggage to be loaded on board (totally unnecessary if this flight was selected earlier). AC promissed our luggage to arrive at Denver the next morning. We arrived at DEN at 21.07 instead of 17.46, as per booking (3hrs,21 mins). Plenty of anxiety caused by the above; for hours, not knowing if we would arrive in Denver at all and whether we would see our luggage before the Wedding (presents and wedding outfit).
Next morning 20st July chasing for information about our luggage; no messages from AC. Contacting AC Baggage Claim ourselves and we found the luggage was put on flight AC1039 due to arrive at DEN by 11 AM. No messages from AC. We travelled to DEN airport on own initiative based on arrival of AC1039. While flight had arrived, no messages from AC and no baggage location known. No AC staff would provide information. Thanks to support from other Operator's staff, we finally found our luggage at "customs". Back in hotel by 2PM (expenses). We are still awaiting messages from AC.
The above induced plenty of phone calls with AC (expenses).

Further frustrations:
-On outbound flight AC809 from Amsterdam we had a broken Video Set, so not available.
-phone calls with AC Service Desk, non-native English speakers, difficult/not understood.
-General absence of AC staff when you need them. Talking with Phone/robots is frustrating when in dispair. Excessive waiting times.
-while back in Netherlands, we have still not been contacted by AC , other than the notification that we can board flight AC1041 (2 days after the flight!).
-Return flight AC808 YYZ-AMS, with Premium chairs: partly warmed meal with frozen salad.
-our vice versa trip of 5 days, to attend Wedding and quality time with family, was effectively shortened by a day and half and was ruined by all the frustrations.

Until today, 24 August, no response to our written complaint.

Afgelopen jaren en recent veelvuldig apparatuur bij B&K gekocht. Scherp geprijst, lage bezorgkosten en handige afhaalmogelijkheid, ook in het weekend. Alles snel en soepel geregeld.

Oppervlakte foutjes in wastafel.

Na montage van nieuwe wastafel en na verwijderen van het laatste beschermende folie werden onvolkomenheden aan het materiaal ontdekt.

Bericht verstuurd en gebeld.

X2o heeft zelfde middag gereageerd en een nieuwe wastafel toegezegd, die inmiddels in goede orde is ontvangen.

Betrouwbaar, snel en geen bijkomende (verzend-) kosten.

Al jarenlang een betrouwbare leverancier, van uiteenlopende batterij soorten, ook voor slechts kleine bestellingen.

, Tom

Scherpe prijs, icm zelf ophalen; snelle en correcte orderbehandeling