Infinity Mist
I have been purchasing vape products from infinity mist for the last 10 months. In the last couple of months they have gone downhill. I placed 2 orders through the China website. One on 16/3/26 & still waiting for it(over 90 days now) checked the Australia Post App & it was due to be delivered on 27/5(i feel it’s been confiscated). The other order placed on 14/5/26,understand this order may still be in progress. Don’t respond on WhatsApp & support email address bounces back stating the email address failed . Happens every time i try to email them.
Reply from Infinitymist
We are very sorry to hear about the issues you have experienced, and we sincerely apologize for the inconvenience caused.
Could you please kindly provide your order number or the email address used when placing the order? We will check the order details for you as soon as possible.
Regarding WhatsApp, please note that some of our communication channels may occasionally be limited, which can affect response times. We apologize for any delay in getting back to you.
If you are unable to complete the payment, once we have contacted you, please kindly send us a screenshot of the error message you see at checkout. This will help us further investigate the issue with our payment provider.
Thank you for your patience and understanding. We will do our best to assist you promptly.
— InfinityMist Team