customer Mrs England

Thank you for your review. We're sorry to hear that your recent order did not meet your expectations and that you feel the quality has changed. We can confirm that your refund has been processed. We do, however, appreciate your positive comments about our improved delivery service. Thank you for taking the time to share your feedback, which will be passed on to our product team for review.

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Caroline, Lands' End Europe ltd

Hi, We're so pleased to hear that our team member was polite, helpful, and patient. We hope everything has been successfully sorted for you! Thank you for your wonderful feedback. Thanks, Heidi

Dear Mrs England,

Thank you for your wonderful feedback. We’re delighted that Forbes and the team could make the process as easy as possible for you and provide the support you needed throughout.

Kind regards,
Sage Appliances

Hello there,

Thank you so much for taking the time to share your feedback with us.

’m very sorry to hear that your recent experience didn’t go as smoothly as planned. It’s disappointing that the change to your booking meant you weren’t next to your daughter and that your room view wasn’t as expected.

Unfortunately when changing the duration of your trip this may have meant that the room you originally were booked in was no longer available for a shortened duration- however apologise that this caused a disruption.

With regard to your flights, we do sometimes use a range of partner airlines to support our own services and ensure flexibility for our customers. In these cases, any additional luggage or specialist equipment — such as scuba gear — is subject to the partner airline’s own baggage policy and fees. I’m sorry for any inconvenience this caused during your trip.

We’re delighted to hear you’ve already booked again for next October, and we’ll do everything we can to make sure your next stay is the relaxing, enjoyable experience you expect.

If you’d like us to note your room preferences for that booking, please reach out to us and we can request this with the hotel for them to confirm.

Thank you once again for your continued trust in TUI — we truly value your custom and can’t wait to welcome you back soon.

Many kind regards
Lucy
Customer support team.

TUI GROUP
TUI UK & Ireland

Thank you for taking the time to give us your review