Carla Hupfeld

Hi Carla,

Your tickets are non-refundable per the fare rules set by the airlines.

The Refundable booking product has its own terms and conditions. Kindly refer to the confirmation email to review its terms and conditions again. Please follow the instructions in that email to submit a refund application.

Thanks
Jettzy

Hello Carla,
Sorry to hear you are not satisfied. Our customer service will send you a private message so you can forward the photos of the bouquet. Our apologies for the inconvenience caused.
Regards,