JP

Jose Pereira

United Kingdom

Reviews

Review of AirHelp.com


Rated 1 out of 5 stars

Frustrating and Unhelpful Experience with Airhelp

I filed a case with Airhelp regarding British Airways, who had refused to let me board my flight. I provided all the necessary information and evidence, but Airhelp repeatedly asked me to resubmit the same details, including the airline’s final response, which I had already shared. Later, they sent me a reply claiming I had simply missed my flight, despite the fact that I had submitted a boarding pass, gate information with date and time, and a clear statement explaining the situation. Overall, it was a disappointing experience and felt like a letdown. I’m left with the impression that Airhelp’s service quality has declined, or perhaps I was just unfortunate to have my case handled by an incompetent agent.

September 13, 2025
Unprompted review

Reply from AirHelp.com

Hi Jose,
I'm so sorry to hear about your experience. Your frustration is completely understandable, and I apologize for the poor service you've received.

I want to assure you that this is not the standard we hold ourselves to. The repeated requests for information you had already provided and the incorrect conclusion that you missed your flight are unacceptable mistakes on our part.

We want to personally look into your case and find out what went wrong. Please send us a direct message with your claim ID or the email address you used to file the claim. We will personally get to the bottom of this for you and ensure your case is handled properly.

Kelly from AirHelp

Review of TARGOBANK


Rated 1 out of 5 stars

Racist and discriminating.

Update:
Targobank, despite the feedback, I have and advise those discriminated to raise via legal route as Targobank have not since responded, this came to me a surprise they replied after leaving my initial review.

Racist and discriminating.
I had an existing loan approved few months ago. Was receiving marketing letters from them confirming I have a good offer they can give if I wanted an increase for a new loan with them. I decided to contact them and check the offer, and applied for new loan, following back and forth email and contact them to check status, one of their agents confirmed to me TargoBank rejected my application because I am a Portuguese citizen living in Germany. I immediate said this is ridiculous despite the previous loan I had which I decided to pay in full and escalate the matter vie legal route.
Shocking we have a bank who believes are above the law.

August 2, 2024
Unprompted review

Reply from TARGOBANK

Thank you for your feedback. We would be happy to take a closer look at your request. Please send us your request and contact details to socialmedia@targobank.de. Your TARGOBANK Social Media Team

Review of Amazon.de


Rated 1 out of 5 stars

Not customer oriented, pathetic customer service.

Ordered 2 orders, and did not receive.
Asked Amazon to investigate, but to issue me a replacement or refund. They confirmed in an email they would issue either 2 options if order not found, and agent confirmed on phone, but had to contact in a given date.
When contacting, amazon changed their stance, saying this has to go to some team to make a decision, who refused to issue me anything, and despite challenging their appeal, this did not help.
I had to contact my card provider, American Express, and get the money paid from amazon.
Moments later, I get amazon asking me to use an alternative method of payment, and subject stating "immediate response required".
Seriously Amazon, your service has degraded, and you wont get away with breaching consumer rights. Your days should eventually come to an end, pathetic platform.

August 4, 2024
Unprompted review

Review of Advofleet Rechtsanwalt24


Rated 5 out of 5 stars

5* für erstaunlichen Service, das Beste

Ich bin sehr zufrieden mit dem Service und sehr professionell, 5* für erstaunlichen Service, das Beste.
Meine Frau fand den Kontakt und wir sind sehr zufrieden damit, wie schnell und viel von Erklärung erhalten, mit Timings organisiert.
Ich werde auf jeden Fall weiterhin mit den Dienstleistungen, wie unsere Erfahrung war sehr positiv, sehr empfehlen ihren Service.

February 18, 2024
Unprompted review

Review of cleverklagen.


Rated 5 out of 5 stars

Sehr guter Anwalt

Sehr guter Anwalt, kann ihn nur empfehlen, 5*.
Ich habe ihn für einen Fall im Zusammenhang mit Eigentum Thema verwendet.

February 18, 2024
Unprompted review

Reply from cleverklagen.

Danke für deine Feedback, Jose! Wir wünschen dir alles Gute! Dein Team von cleverklagen.

Review of Cafcass


Rated 1 out of 5 stars

Corrupted organization and against FATHERS

This organization are corrupt and worst. Their famous speech "child´s best interest" is a joke.
Because of them, I lost rights to see my child whom last contact I had was when my child was 10 months old, now she is 10 years old.
Recommendations from Cafcass twice was child does not want to have contact and therefore I should only have reduced indirect contact, since my child was brainwashed by primary carer. Change of name as child feels disloyalty. Lastly, primary carer has PTSD, and I have a clean record, and committed to see my child, whom Cafcass failed to show and demonstrate any resource on what tests and evaluation was carried out.
What I will stress for Fathers as of 2023, CAFCASS are biased to mothers, and not Fathers. Not all mothers are bad, do not get wrong idea I am against mothers. However, at this stage, what I will recommend for Fathers, hire a barrister KC to go represent you in court, neither to say, I will suggest this should you want to go full course ahead since you will not only go against your ex partner, but you will need to go against Cafcass who are a waste of space and should be replaced or changed to view and support both sides.
My experience with them, was terrible and a complete joke, who Cafcass made mistakes and raising this to court, was disregarded.

March 31, 2023
Unprompted review

Review of advocado


Rated 1 out of 5 stars

Very bad service, stay away.

I came across this platform, and due to the high positive reviews which I saw I created an account, and wrote a message asking if they offer a solicitor who would be fine to speak in english.
This is dated from 30 Jan. 2023.
The message I get that they are still to date, still reviewing and looking for someone.
It made my high hopes on this platform disappointed. At least they could have provided an update, yes or no, but to leave the person waiting, and cannot provide an update, is bad. Pathetic platform.
I have used an alternative platform, whom there is the option on choosing english speaking, and instantly got a list of solicitors who had been fine in english, and manner of days, got my issue sorted.
I would stay away from this platform.
My feedback for them, improve your service, keep users updated, and introduce english speaking, as there are a huge number of people who are english speaking only, or comfortable in the language, and would benefit. As of now, I am disappointed.
Note: Happy to share the emails if you need more details.

March 8, 2023

Review of Swytch


Rated 5 out of 5 stars

Super happy with the app

Super happy with the app, and service received. Highly recommended.

February 6, 2023
Unprompted review

Reply from Swytch

"Highly recommended" - thank so much for your 5 star review.

Review of Better.co.uk - trading as ONEDOME


Rated 1 out of 5 stars

very dissapointed

I have to change from 5 star to 1, as the experience had ultimately not been great.
1 - Trussle do help you find an offer with a lender.
2 - In order to go through the offer and advise from mortgage adviser, they "may" cover some of the points, but this is where it gets difficult, as they advised you as a client to contact the lender yourself to get the advise you seek.
3 - The legal aspects from the offer, this falls down to conveyance, whom Trussle too had recommended. I had also bad experience with the conveyance for their service as they claimed the questions I had is not on their team, but mortgage advisor. When adding Trussle into the picture, the response I got was, they are only capable to just change the details from the offer, nothing else.
Overall, very disappointed with the service and bad experience.

May 6, 2022
Unprompted review

Review of Purplebricks


Rated 1 out of 5 stars

Very bad and disguting service

Pathetic service
I went for a viewing, and made an offer, that was accepted. Lots of calls during the process, and had requested for an email to be sent to align a call, due to not miss each other and call reception. During the early stages, did the verification, and aligned all paperwork ontime to be accepted. Having to offer 10K more from original price, I then get asked if the offer is final from the agent, response was yes, final, then, change I get advised from the agent, sorry, but the seller decided to switch to another buyer. Even though, they agreed to sell the property, and made me do a lot of tasks to prepare and was in vain, this was shocking and disgusting. Asked to have this in writing in an email, as call had ended in shock, no response. I did however, request to have my data to be erased, as sent via 3rd party app to verify my ID, which was sent to them. I recommend to stay away. I am not sure why so many positive feedback, as this does not seem legit, and nowadays, companies pays for positive ratings. I hope you do your research, and help you make your own judgement if using this service.

March 9, 2022
Unprompted review

Reply from Purplebricks

Hi Jose, thanks for getting in touch. I'm really sorry to hear you feel let down by the service. I have located your file and am going to ask one of our Negotiators to give you a call and discuss your review. If there is anything else I can help you with, please let me know. All the best, Charlotte.