Frustrating and Unhelpful Experience with Airhelp
I filed a case with Airhelp regarding British Airways, who had refused to let me board my flight. I provided all the necessary information and evidence, but Airhelp repeatedly asked me to resubmit the same details, including the airline’s final response, which I had already shared. Later, they sent me a reply claiming I had simply missed my flight, despite the fact that I had submitted a boarding pass, gate information with date and time, and a clear statement explaining the situation. Overall, it was a disappointing experience and felt like a letdown. I’m left with the impression that Airhelp’s service quality has declined, or perhaps I was just unfortunate to have my case handled by an incompetent agent.
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