Accepted Our Order, Took Our Money, Then Cancelled
Mobile Klinik cancelled four separate transactions across two buyers for a simple iPhone purchase, with zero warning, zero explanation, and zero customer service. Each time, the order was accepted and payment taken, then cancelled hours later with no notification.
The result: our Mother's Day gift never arrived. $530 held by them for up to 12 business days with no proof of refund, no transaction reference, and no apology beyond a copy-paste response.
Nowhere on their website does it warn you that they may cancel your order for "security reasons" if you are overseas or traveling, then cancel your Interac e-Transfer payments, and that your funds can be withheld for nearly three weeks. This is not a small print issue, it's a fundamental failure of consumer transparency.
I chose Mobile Klinik specifically because of their supposed reputation. Their customer service team was unable to resolve anything or escalate effectively. If you are outside a major urban centre and expecting Canada-wide service, do not bother.
Buy from Orchard or Apple directly. Save yourself the stress.