Anna

Extremely disappointed with the delivery service. Tracking number: 00340434885713225151. The courier didn't even wait a few seconds after ringing the main house door. I rushed to answer and pressed the open button, but the courier had already left. Now my package is being sent to a branch. Terrible impatience and poor service.

I have used Hermes before and everything used to be fine, with packages delivered on time. However, something terrible happened with my recent Zalando order (Parcel ID: H1024563575179901081).

When I received the package, it was heavily taped up, and not a single item from my original order was inside. Instead, the box contained only one Pull&Bear jacket that I never ordered. It seems the original contents were lost or stolen, and replaced with someone else's item.

I do not know whose fault this is—whether it happened at the warehouse or during transit—but this is an absolutely terrible and unacceptable experience. I have already informed Zalando about this issue. I am attaching photos of how the package arrived.

Absolutely horrible service that I've ever seen at Gas station Kapuzinerstraße 46, 80469 München! I've noticed that a cashier woman (sorry, don't want to call her "lady") by some reason didn't like me and never said anything like "hello" and so on. Every time she always said "Alles?". No "hello"! I'm 100% sure that's because I'm not German and I speak not a good German. Every time I walked into the shop I felt such biased attitude. Then I stopped saying hello to her as well. And today she horribly screamed at me: KEIN GUTEN MORGEN, KEIN HELLO. Does she have any right to scream at me ? As a client I don't have any obligations to first say hello specially when I feel a really bad attitude towards me? She as a seller should first say hello to the client!

It's not only she never said Hello to me (which is extremely not polite towards client and she did it every time) but she also screamed when I didn't say Hello first! This is smth unbelievable! You will lose all your clients with such treatment.

I called to 116117 because I had a terrible allergic reaction and it was dangerous to my life. I needed consultation - if I should call an emergency or doctor. And my German is not very good. I asked the lady if she speaks English and asked her to redirect me to Munich consultants but I was absolutely shocked when she started screaming at me: NUR DEUTSCH! She didn't listen at all only screamed: NUR DEUTCSH. Then she just put the phone down. And this situation repeated several times. I WAS ABSOLUTELY SHOCKED. She even didn't try to be polite. She could say at least: " Leider kann ich English nicht sprechen, konnen Sie bitte Deutsch sprechen", or at least "nur Deutsch BITTE". But she didn't say anything like this. I live and work in Germany using Blue Card as a highly qualified specialist and I have a good medical insurance. I can not explain all the details in German because I only have A2 level now. So if my German is not good SHOULD I DIE? There are many tourists usually in Germany, now it's football EURO cup - there are a lot of people in Germany from other countries who may not speak German but still may need a medical assistance. SHOULD THEY ALL DIE BECAUSE OF SUCH CONSULTANTS! I WAS ABSOLUTELY SHOCKED and I'm not sure if what this "lady" does is even legal! Please pay attention to this incident!

It's not only a bad service but also UPS employees are involved in a possible FRAUD!

According to the tracking I was expecting my parcel on 14 February 2024. Didn't receive it till the evening. Then at 9:00 p.m. in the evening I got an SMS from a strange number with the following text:
U-P-S: Lieber Empfanger, Ihr Paket liegt im Sortierzentrum: link. I clicked the link and there was the text: "Your last delivery was interrupted. You must pay an additional fee. In case you don't pay within 48 hours - the parcel will be send to the sender". And a link to pay.

I received my parcel the next day without paying any additional fee.

With this "Pay" link bank card details could be stolen and so on.

SEEM LIKE A POSSIBLE FRAUD ATTEMPT! Please check if your employees are involved. Because my data (telephone number, date of delivery) seems to be leaked ! And delivery seems to be delayed on purpose.

P.S. UPS customer support is absolutely useless. First they told me that this SMS was "legitimate". Then they said it was not legitimate. They apparently don't want to proceed with any investigation. Just copy paste common phrases to close the ticket as quick as possible.

Yesterday I was at home the whole day but got the status that I was not at home and the parcel was sent to DHL office. Very disappointing!

Absolutely rude couriers! The courier yesterday even didn't say hello. Then I asked if I should sign any document to confirm that I received the parcel - the courier didn't bother himself even to listen to my question, he just left while I was asking this like I was an empty space or smth. This is unbelievable! Such a disrespectful attitude towards customers!

I liked Zalando as it was very convenient service for online orders. But with the recent order I was extremely disappointed by customer service. I had quite a big and heavy parcel, Zalando sent it with GLS instead of DHL. The GLS even didn't try to deliver it, just set the status "sent to the PacketShop, didn't reach you at home". I was at home the whole day but no one even bothered to ring at the door. The parcel is quite big and heavy and the PacketShop is quite far from my home.

This was apparently not my fault but GLS and the courier - but the customer service (in chat) just told me some common phrases that they can not do anything and then wished me a lovely day(!!!!!!!!!!!!) This is ridiculous! Such attitude towards customers is absolutely not acceptable!

This is amazing! The situation repeats the 3d time (!!!). I was at home the whole day (I work from home), no one even rang or even tried to deliver anything. I always get the status "sent to the packet shop as we didn't reach you". Do your drivers do this deliberately because they don't like me or smth ? Or are they just lazy and don't work at all ?? Seriously ?? The most horrible service I ever had!