Stay away from this scam.
Stay away from this scam.
Besides giving me a smaller car than I booked, they charged me the full liability amount for a small scratch someone had intentionally made on one of the doors, without providing me with any estimate for repairing the damage. Furthermore, they didn't respond to my emails informing them of the incident and asking for instructions (even though I had filed a report with the local police anyway). Worst of all, after checking in, at least two agency employees told me the superficial scratch was nothing and that I could leave without worrying. To confirm this, they initially sent me a check-in report formally stating that the exterior of the car was fine, only to send me another one later complaining about the damage and simply informing me that I would be charged the full liability amount. Avoid them if you don't want to be scammed. I've never had such a terrible experience with a car rental.
Reply from East Coast Car Rentals