Country Cow Designs

Unfortunately this website has fake sellers selling
copyrighted items that don't belong to them. I design digital sewing patterns and someone is illegally selling my sewing patterns on this site. They're even using my photos that have my trademarked logo on them.

I submitted a request to Printerval to have the item removed and they did remove it within only a few hours. However, as with this and many other online platforms, it would surely be better if action was then taken against the seller as they have breached copyright law.

I would recommend being careful on this site as you don't want to purchase from fake sellers and then receive no support from them when you need it.

Our website developer suggested using Aero because our website needed so many plug-ins on other platforms and still couldn’t do what we wanted it to do. Since we changed to Aero Commerce two years ago it’s been amazing. Now whenever we want a custom feature, we ask our web developer (Grizzlyware) and they sort it. It’s like you can endlessly customise everything on Aero Commerce but without using plugins and all the problems and constant updating that they require. We’d 100% recommend Aero Commerce as a platform if your website needs a lot of custom features - for example, our customers can now add to their open orders right up until we start packing their order. Our customers love it!

Update: To send 24 parcels, we were quoted a total of £929.50. We've now paid out a total of £1,634.46 and apparently haven't received all the invoices yet. For a lot of the US parcels we've sent, the customs duty charge has been 36% even though the US tariffs are only 10% on the dates we've sent them. No explanation for overcharging yet. I hope they get back to me at some point.

The website works smoothly and the customer service is usually ok when you contact them for help. However, I was specifically told that there was definitely only a £2 handling fee for Fedex parcels going to the USA plus of course the 10% tariffs themselves. I was told there were no additional costs.

After sending a few test shipments, sure enough I received invoices with £2 handling fees on them and felt safe to proceed sending more parcels.

Seven weeks after sending the first parcel I suddenly received second invoices for the same shipments, for additional "disbursement fees" for each parcel I'd sent to the USA. These fees were an additional £11.60 plus £7.50 per parcel on top of the £2 I'd already paid. So in total I'm paying £21.10 per parcel to Fedex for sorting out the customs duty plus the 10% tariffs.

The problem is, the World Options sales guy I've been chatting to assured me that it was definitely £2 per parcel with Fedex, way cheaper than DHL. That's why I was persuaded to try it rather than using DHL who we'd previously been using. So now I have 20 parcels x £21.10 handling fees each. As I was persuaded the handling fee would only be £2 per parcel, that is all I charged to my customers which means I'm out hundreds of pounds. Surely this is something the sales personnel should be aware of and warn us of. And surely it shouldn't take seven weeks for these additional invoices to come through.

Then the final straw for me was that Fedex decided to stop every single one of my parcels in April to request additional customs information - information they say is required, but which you're not requested to provide on the World Options system. As if that wasn't annoying enough, they contacted me more than four times per parcel requesting the same information, and they contacted my customers too. Meanwhile the parcels are all delayed by 1-2 weeks despite me providing the requested information on the same day they asked for it. It's been quite the waste of time for me. So I'm heading back to DHL who lay out the costs clearly and handle things efficiently. It's a shame because I really wanted this to work out well.

I've had a couple of emails from someone who keeps asking me to click links to visit this website. The emails are very strange and Gmail keeps sending them to my spam box so I'm pretty sure it's not genuine. When I reply to the email to ask why they want me to visit it and what they think I've done wrong, I just receive strange replies that don't actually answer my questions.

I've just discovered that this company is sharing one of my copyrighted sewing patterns on their website. People can download it from their website for free. It's completely illegal as I wrote that sewing pattern and have copyright protection for it. Whatever this site is, don't trust it. They clearly have no respect for indie designers and our income!

Sounds like our experience is similar to most. Paid almost 1,000 Euros for a shipment from Sweden to the UK. So far it's delayed by two weeks because they never sent my completed customs paperwork to their customs department and didn't look into it when I contacted them twice to ask what the delay was.

20th November - DHL collected, estimated 4th December delivery
24th November - DHL request I complete customs paperwork. I return it within two hours.

25th November - DHL want the paperwork revised. I return it within one hour.

28th November - I ask DHL why it is still in customs according to tracking. They say customs hasn't cleared it and there's nothing more to do.

1st December - still no movement. I ask DHL what's happening. They say customs hasn't cleared it and there's nothing more to do.

5th December - I give up and contact Gerlach UK (the customs dept owned by DHL). They say they never received the paperwork from DHL so I send it directly to them.

8th December - DHL confirm Gerlach have approved the shipment to finally leave Sweden (two weeks sat in customs for no reason when I completed the paperwork within two hours!)

11th December - no tracking update. Asked DHL what is happening and told perhaps it will be delivered on 16th December, but no guarantees. If the delay is due to their mistake, why are they not prioritising my delivery? Presumably because every shipment they care for is also delayed. I am beyond disappointed that this mistake wasn't picked up on the two occasions when I contacted DHL to ask them to look into it. I run a small business and having a vast amount of stock stuck in a customs warehouse for weeks on end is costing me a fortune. I'm not a huge corporate entity like DHL and I can't afford for these errors to happen. They need to sort out their service and listen to their customers when they request that they look into things.

Really lovely staff in the Exeter branch. We saw a pair of trousers in the window but couldn’t find them in the shop so they helped us track them down. Love their clothes!

I don't know why there's so many bad reviews for Paypal. I use Paypal for my business, and sure their fees are pretty high, but whenever I have a problem I can just phone them and they answer within a couple of minutes and make sure they help me solve the issue. Their customer service has always been great and really that's what I need the most from a payment processor.

This is a fraudulent website that sells digital sewing patterns without the designers permission. They break copyright laws by using the designers photos, logo and selling their product without their permission. Do not support this website. It’s defrauding the designers. I know because it is selling my sewing patterns without my permission and using my images and logo.

This company is fantastic. They responded quickly when I had questions, they sent me out free samples so I could easily decide what style labels I wanted. And my order arrived really quickly, the quality is brilliant. They literally couldn’t have done it better

I ordered some fabrics. They came with free delivery and were dispatched the next day, I received them exactly when expected, so very happy

I love Blended Thread fabrics so much! Shipping to the UK is costly and slow but it’s so worth it if you want some extra special fabric. No-one has designs as good as theirs (or at least not that I can find 😂)

If you’re using multiple currencies on your business PayPal account then Xero is amazing! Quick books didn’t seem to work correctly with our PayPal currencies but Xero works great. Wish it was a bit cheaper, but software is expensive and you get what you pay for I suppose ☺️ We’re happy with it overall!

Simon is always helpful. We get most of our packing supplies from here and they’re happy to deliver locally or you can collect. They answer the phone when you ring and reply to emails quickly - just what you need 😁

I ordered a Teflon presser foot from Tysew. Delivery stated 5-10 working days so after 11 working days I emailed them to ask if it was on it’s way as I hadn’t received a dispatch notice yet. I didn’t get a reply. After 13 working days I decided to phone them. It took 30 minutes on hold to get through. The lady said the item was out of stock and had just come into stock today so they’ll post it out today but to make up for the delay they’ll send it first class. Great, but the website said it was in stock when I ordered. I wish they’d contacted me to say it was out of stock and would be delayed, or at least replied to my email enquiry. Not ideal customer service. But to be fair to them, they did reply to my email before I bought the foot, when I was checking if it would work for my machine. So I guess the team that deals with initial sales enquiries is quicker to respond than the later customer service team.


I think if you need something straight away then ordering online is a bad idea as it might be out of stock so you’re probably best off phoning them, but be prepared to be on hold for a while.

A fantastic little shop. My favourite product is the Saba Tex 40 thread. It’s perfect for making bags. There’s also some gorgeous fabrics to choose from.

My woocomerce site has been quite an experience. I’d recommend getting a web designer to help you if available as navigating all the plug-ins and the little anomalies that crop up between them can be tough. But overall it’s been good and I really like the website I’ve been able to build using woo commerce.

Over the past couple of years, we’ve purchased 3 desktops, 2 laptops and 1 laser printer from HP, for us, our business and various family members. They’ve all been fantastic and their sales service has been great. Nothing has ever gone wrong with any of the devices.

However, my husband dropped my laptop recently and damaged the charging port. I contacted HP to arrange a repair and paid them £375. They collected it and then a few days later they returned it unfixed. They also returned my money. I phoned 3 times across the last week asking why they haven’t repaired it and how can I get it repaired as I use it every day for work. They keep saying they don’t know why it was returned but the complaints team will phone me back to explain. No-one ever phones me back.

This is a very expensive laptop so I’m loathed to give up on it and buy a new one if I don’t have to, but they’re refusing to help me or even explain why they’re refusing. Their customer service is terrible. Surely if it’s not fixable then they could tell me that and then give me options to buy a new one?! But they won’t even return my calls. This has put me off ever buying a laptop from them again. If they won’t fix it when I’m willing to pay for it, then I highly doubt they’d fix it if it broke under warranty. They’ve lost my business going forward, which is a shame because their devices are amazing and have never let me down. It’s purely their customer service that has failed. If they’d phoned me back and told me it wasn’t fixable, I would have bought a new one from them immediately, because I desperately need a computer for work, but instead they’re just ignoring me.

I’ve bought from this website a couple of times. The search function on the website is no good at all but once you finally find what you’re looking for then the products are great and the prices are low. I’ll definitely be using them again.

I love this website. I buy online from them all the time and their dispatch time is really quick and the products are always high quality. One time my order was missing something and they immediately sent it out the next day. Great customer service.