Martin

DO NOT GIVE THEM YOUR EMAIL ADDRESS.

Scam artists. They flood you with about 6-8 emails a day with misleading subject lines that make you think you accidentally placed an order, or that you've got a benefit they aren't actually giving you. It's exactly like those "FREE wifi great BEER" signs to make you think # pub is offering free beer. In reality, it this company were selling actual good products, they wouldn't need to resort to deception to sell their Chinese imported base models.
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Legally speaking, a review is only permitted on this site if I have experience with this company, which does not pertain exclusively to the purchase and provision of products. Therefore, this review is valid.

Brian was helpful in getting the package into my house. Thank you!

I made a review originally, but decided to remove it and re-write it so that I could give more detail. This company removes any negative reviews from people they've genuinely been in contact with, knowing that there is no way to provide evidence of this to Trustpilot. This review with complete details was flagged by StartYourAIAgency for the fact it contained personally-identifiable information, which I will be removing in this review.

In theory, without a reason to flag this review, and now that both StartYourAIAgency and Trustpilot have been provided with objective evidence that I am within my rights to post a review, this review should remain.

For the avoidance of any doubt, I can say I received 2 emails from this company both from a representative of this company; the first asking if I'd be interested in her selling a "high-ticket AI solution" to me without the need for technical background (28-Apr 17:12), the second followed-up on this saying "We don't show everyone how to do this" as if the video isn't free and publicly available (30-Apr, 12:46). As a follow-up, another representative got in contact for me to provide evidence of this first contact that they initiated - so now this company has the evidence of their own lies.

The reason I go into so much detail is because I joined my company, with my email being created only one week earlier. One of the first emails in my inbox amongst a wealth of corporate account setup emails (which are standard process) are these emails from the representative that contacted me from this AI company. My email had been automatically submitted to the third parties managing the corporate systems for my employer, and had not been manually entered anywhere on the internet. The lie that this company states of "We only contact people who give us their details" is unashamedly false, and they just shotgun-scatter emails in the hopes someone buys their product. Why would her original email explain what the company does, if I'm the one that supposedly supplied my contact details? The email I received was the first engagement of any kind between myself and this company.

The accounts leaving 5 star reviews all leave reviews on tech start-ups leveraging free training followed by a paid tier (practically a pyramid scheme). The video on the home page isn't even a video, but a button disguised as a video to build web traffic. The testimonials with people saying how they got their first paycheck are clearly reading a script. The lavish lifestyle of earning so much money to live and work in Dubai is immediately contradicted by the testimonials of the owner sitting in subsequent videos on the ground floor of a house in Britain. The video "set in Dubai" is predatory suggesting that a 9-5 is a broken life, and that this training will give you a "second chance at life". Their LinkedIn dried up and hasn't posted anything for months. If you do enough digging to find the owner of the company's LinkedIn (again, not posting any personally-identifiable information that isn't publicly accessible, and therefore does not breach privacy conditions), you can find videos of them talking about how much money they've made, clearly in front of a green screen with artefacts around their hair when they move. This company is shamelessly plugging a lie, and are relying on people unable to see how obvious it is.

None of the above is ethical. It is a scamming tactic to part poor people from their money, suggesting that the lives of potential customers are without purpose or wealth, with only vague statements disguised as promises of earning money. It has all the hallmarks of a company made quickly, building a short-term appearance of a genuine company, cold-calling potential customers (and then lying about it not being cold-calling), and then doing nothing once the money has come in. The owners will pivot to a different company, with a different guise, and do it all over again.

I have a genuine interaction with this company, and am therefore entitled to review it. I have the evidence of this interaction, instigated by the company. These images will be hosted on Imgur and available as individual files.

Completely unethical, and the facilitators should be ashamed.

Got a call bang on time, but couldn't really understand what was being said to me as it was very rushed. Understood essentially that they'd be round in 20 minutes maximum, which was fine. They arrived and I went to meet them out front, neither of them said hello to me, or even acknowledged my presence even though I said hello to them. Instead, they just carried on speaking to each other in a different language. They brought the goods round back where I requested, but they were not delicate with them at all. One of the boxes had a hole in it before they even took it out of the van. Then all the stuff was dropped off, and photos were taken, but matey boy is just standing in my garden on his phone, not telling me what he's doing, if I'm needed, nothing whatsoever. He gets a phone call which he takes on loudspeaker (which I then don't need to be a part of) where a previous customer isn't happy with them. During this call, he goes back to the van, and they drive off. Nothing said to me at all. Cheers fellas.

Then, I get invited to do this review by BJS themselves. Turns out, there's documentation I have access to now, such as details suggesting there was no damage to the boxes (you could see the item through the hole in the box), and my signature - which I was never asked to provide. These drivers signed on my behalf. So any agreement to the service appears to have my consent and it absolutely does not. It's not my signature, I was never asked for a signature, these drivers spent 10 minutes on my property and (I wish I was joking) genuinely never said a word to me.

This needs review. Absolutely disgusting customer service.

I've never had an average speed that I'm quoted (quoted 67, never got above 50) in the three months I've been with them after buying-out Shell. Contacted customer support twice in two days, and the staff are completely incompetent. They take five minutes to tell you to click one link. If you know I'm going to have another question immediately afterwards, give me the answer before I have to ask the question.

They also added a charge to all Shell customers for international barring services, which wasn't something I had with Shell, and never requested. If you're a TalkTalk internet customer from Shell check your bill for this.

*Edit: I see their response and it's absolute tosh. Average speed means I should receive a guaranteed average of 67Mbps, I've never had this speed consistently. For every 20 test that have been 40Mbps I've had one that's over 67Mbps. If they were hitting the contracted quote of average 67Mbps, for every 40Mbps test I do I'd expect a matching one for 94Mbps because *that's how averages work*. The complaint I made was also when I was home alone with two devices connected, in a one-bedroom flat, so distance or device counts don't come into it. This is a clear representation of TalkTalk's copy/pasting instead of actually reading the details.

First became aware of Hat and Home with a property my partner and I were keen on. After being messed around with bidding wars, I raised this issue on the phone with the representative, to which I was told "No, we don't engage with any of that, it wastes time for everyone involved and just drives cost - for us it's a first and final offer, always" which was reassuring to hear. A few days later, I left some details with the agent, including my maximum budget, which I *strictly* said could not go above £450,000.

With my information in the system, the representative rattled off about 4 or 5 properties, none of them below £520,000. I let him carry on in the hopes there'd be one in budget, but no. I understand it's common to push people a touch beyond, but the market is crazy at the moment - they'll still those houses, even if it's not through me. They don't gain anything by trying to get me personally to buy them when I've already told them I can't, and they'll still make the same margins from the true buyer, whoever that is.

Then come the email listings over the next few weeks. £500k. £520k. £515k. At a minimum £50k above my maximum budget, a minimum 12% above my maximum budget.

I respond to an email and remind them of my maximum budget, and asked if my profile could be updated to reflect this. I received zero response, and weirdly, no more emails with new listings. Keen to progress with an agent that didn't want bidding wars, I asked for an update a week later, and got told "We'll update your profile." I called up to ask what my profile was set to, and I was told that I wasn't on any mailing list. Hat & Home's solution to me asking to be sent houses that were in budget, was to simply remove me from their potential customer list. I complained, told them that's not appropriate, and asked to be put back on it.

Another two weeks pass, and all I'm getting (again) are properties, minimum, 12% over my maximum budget. I call up AGAIN to ask why on earth I'm receiving properties beyond my budget when I listed my maximum budget on the first conversation, by email three times, and again once by phone. I was told the stupidest response I've ever heard from a business:

"So because the houses sold for less than asking price during covid, the system sends properties that are a bit higher, so what I'll do is reduce you to £400,000 and that'll get you properties that maximum value at £450,000."

Multiple issues with this; I was searching for homes during covid, homes were going significantly above asking price during this period, so that reason is nonsense. Secondly, your useless system is not my responsibility, buy a system that works, or at least get it updated as you've strongly suggested you haven't updated it in over two years to reflect current markets. And thirdly, most importantly, if Hat & Home are under the impression that I can put an offer for £450,000 on a property valued at £530,000 (which they have sent me) and have that offer accepted, then they truly are incompetent within the home selling business. Absolutely bonkers.

Raised this again, said it's completely out of hand and ridiculous, so asked them to remove my data as per GDPR. I didn't want anything to do with this company. I was offered a final lifeline: "The email system clearly doesn't work in your case, and I see that, so we'll put you on a private list and send bespoke recommendations out to you."

Much better. Problem is, it was over two weeks since I got any sort of recommendation, and event then, it's still £35k (8%) over budget.

This company is incompetent. I've got all the emails and call logs to back up these claims, so I'm curious to see what they come back with. Some of the people are lovely on the phone, but frankly, their business practices are an example of complete ineptitude.

Avoid this company.

So the current climate of tach hardware is a nightmare. Stock is impossible to find, and even then it's at heavily inflated prices, pushing a £650 graphics card to £1300. Jacamo weirdly offer one such card for £750, which isn't terrible. The reason these cards are so inaccessible is because manufacturers have been unable to meet the huge demand, so God knows how Jacamo had this on their site for a total of 6 hours, when a single card in the wild is known to sell in 5 seconds (this isn't an exaggeration).

Jacamo took my money, and the money of hundreds of others (100 people had purchased it in the first 30 mins, so this could be 1200 people in the full 6 hours), which could easily come to £900,000. Of course, this would be offset by the stock they had to purchase - of which they didn't purchase *any*. Jacamo were a distributor, the manufacturer were set to ship the items once Jacamo sent them the money. Once Jacamo found out that a tech hardware company couldn't meet demand in an already demand-heavy tech climate, they cancelled all the orders - none of that money changed hands to the manufacturer and essentially "seller" of the product. Jacamo just raked in nearly £1m and didn't do anything.

There are only TWO reasons this happened: either Jacamo didn't know the tech climate was such a mess at the minute, and they dabbled in selling things they weren't equipped to handle (because they're incompetent), or they knew this would happen, knew they had a limit on how many they could fulfil after selling, and just allowed more sales anyway to increase cash flow for nearly £1m. If this cash flow was invested in the 24 hours that they had it, even in low stakes stocks, they'd be making their yearly bonuses from that alone. Jacamo have either done this to falsely increase sales figures, or they're inept at being a business - there's no in between.

And now I've got £750 of my money tied up with a company that knew they couldn't sell me something, or were too dumb to realise they couldn't sell me something, and I have to wait 3-5 days for that to come back to me. It's weird how when I want to pay a company, nothing's confirmed until I send them money, so until I get my money Jacamo, give me my graphics card that I paid for.

Scam, or incompetence, you pick.

Bought some Pretoria replicas from them, I heard the OEM genuine ones had a buckling issue and that these replicas were notably stronger. Everyone who's noticed the non-stock wheels has complimented them, and they are the only reason I'm rating the company two stars. Had them less than a year and a buckle had developed. Because I might not have seen the buckle, and the fact I wasn't driving for two straight months due to self isolation, it could easily have developed even before lockdown - 5 months after I had them fitted. I wasn't happy with the quality, given that I avoid potholes like the plague (ill-timed phrasing, I know) I was more leaning towards a manufacturing defect being the root cause. I called them up and just got told that alloy buckling is a lottery, and that they aren't responsible. I understand this, but it was the fact that I wasn't asked for evidence of any of this, no mention of warranty or asked about when I bought the wheels, and no offering of services or advice to deal with this issue made me feel as though the customer is only valued until you hand money over. I'd happily submit evidence of the buckling, which would then potentially prompt a redesign and even better rigidity, but it really didn't seem to be a problem for them - a lost opportunity for any company trying to consistently (and constructively) improve. I'm looking to get them repaired now, but I'm really not happy with the strength of the wheels or the customer service.