Germany
Review of Techpunt
Techpunt hatte den Artikel zum günstigsten Preis und die Zahlung per PayPal war auch kein Problem.
Nach nur zwei Tagen war der Artikel vor meiner Tür, sehr gute erste Erfahrung.
Techpunt had the item at the best price and payment via PayPal was also no problem.
After only two days the item was at my door, very good first experience.
Review of SmartPlay
Product ordered on 06.11.22 and 10 days later on 16.11 still no feedback and no shipping confirmation although I have already paid via PayPal.
Would never ever buy here again.
Reply from SmartPlay
Hello CKO,
Thank you for your review, even though it's only 1-star.
I'm sorry to hear that you're experiencing problems with receiving your order. I can see that you haven't enclosed your order number here in your review, which makes it very hard for me to help you here as I don't have any information.
You should have received information in an email on Tuesday explaining that we've had some shipping issues which caused some extra delays in your order being shipped.
As far as I can see all orders from the 6th of November are all packed and shipped, so you should have received a track and trace email by now. Have you checked your spam filter?
We're very sorry that you haven't received your product yet, we're doing everything in our power to send and ship as fast as we can but, as mentioned before, we, unfortunately, had some shipping issues which caused some further delays.
If you're still facing problems please contact me at support@smartplay.gg, so I can help you sort out the issues and hopefully figure out if you want a refund or would like to wait for your order.
Please let me know if there's anything I can help you with.
I wish you a very nice day.
Best regards,
Maja | SmartPlay
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