jmoar

There are not enough words to express how satisfying buying a product from such a great company is. From the first contact on the chat Forum from Dave, to the follow up phone call from Dave making sure that I had indeed ordered the correct product. Then you had a third email from him saying just give me a call with questions, and then he walked me through the final couple of steps that were confusing to me.

Overall, their emails keeping you up-to-date the shipping confirmations and just a very personal touch they give should reassure anyone that this is the right purchase from the right place. I can’t thank them enough for their help. The best part was absolutely zero pressure to even buy anything. That’s what makes buying something so satisfying. Thanks guys and thanks, Dave!!

I purchased two hats and they both came in are very nice. One of them has a lot of loose fibers that have to all be trimmed off and I’m hoping don’t affect the hat after it’s worn multiple times. I’m not sure why they were so different as it was the same style in two colors, but one of them definitely has a lot of odd pieces that had to be trimmed down.

The bummer of the whole deal is that I was not able to accurately assess the tariffs on the products prior to purchase. I will acknowledge it is probably my issue for not digging deep through the website to do the math. I do not believe they were hidden from me, but upon doing the Matt they were about 28.5% of the purchase. It’s a pretty hefty uplift that you’re forced to pay because of recent events, and I’m not sure who to blame on this, but it’s my fault for not realizing how much it is. We’re all happy to get 25% off but when you buy something and then get a 28% uplift charge it’s a lot.

After seeing a response, I went back to the website and tried to re-purchase the items and look at the tariffs in the shipping where it says I will find them at checkout. All I got was a shipping charge and I noticed that tariffs would be applied later. So I’m still not sure if you know how to calculate tariffs on the website, but I can tell you that they’re gonna be about 28% of your purchase 

We have been planning our trip of a lifetime to Antarctica for two years and we were talked into trying the new American Airlines Flagship service on their brand new wide body planes. We had three separate legs to fly, but the longest was close to 11 hours. The Flagship service sounded amazing to lie flat and sleep and listen to music or watch movies in a cozy cabin, except that’s not the case.

The short version of the review is my wife’s seat had the headphone connection broken, so she could not hear anything that played on the video screen nor could she listen to music. So she had nothing the entire flight. Sitting directly next to her in my small pod, my bed would not go flat! It would go part way down and then bounce back up. In neither case could the flight attendants rectify the situations, and the purser of the trip told us,” well I sure hope this doesn’t happen on your return leg”. This was not overly reassuring, but that was his comment.

This was a very long flight in their flagship brand new plane with the brand new configuration and these tickets were just over $15,000. It was an exorbitant amount of money to pay for us, but we wanted to try it on such a long flight and see. When I contacted customer service about it, I got an automated response that appeared to be from a basic AI bot, that said we are sorry for your inconvenience and we will be offering each of you each a $50 credit voucher towards a future flight for your trouble.

I sent an additional reply back to the actual customer service email. I found and then got a response back from Eldon Powell in customer service. He said the compensation for having such a bad experience on their plane was a $50 credit each person on a future flight. They do not ever do anything other than that no matter what the problem. He said it doesn’t matter how much your tickets were or what the problem was. We are moving on from the situation, but I think that everyone should know how American Airlines they take care of their customers in a situation like this, and we will not be flying american again to take advantage of our $50 on a full price future fair.

Overall, had a great experience. I found a pair of Fitzig shoes that were a couple of seasons, old, but the exact shoes that I loved, and fit me so well. The price was great, and the shipping was very reasonable to the US. Besides that, the shipping was very fast. I have booked marked them and will definitely shop there in the future. I would tell anyone to not hesitate to purchase and have things shipped to the US.

I recently ordered a number of small components, but a new Enve wheel set which was not a small component. The wheels were shipped with a company that took no care whatsoever in delivering them. When they arrived, the top of the box was all broken in. I took pictures of the box and sent them in case there was a problem. I was immediately contacted by one of Jensen’s representatives, and told to not worry at all. He had all the pictures and had started an open case file, but said from the looks of the box, the wheels were likely still OK. I was leaving town, but he told me when I get back in a week to take them out and make sure everything is OK.

A week later, I returned, open the box, and indeed, the wheels did look OK. I got them to run through and with tires mounted they performed perfectly. I reached out to the representative and told him that the wheels were indeed working OK and thanked him for letting me breathe easy. I was then told that he would not close the case for a little while longer making sure that nothing else possibly could go wrong with the real sad since that open initial claim because of the damage shipping.

Where do you get customer service like this? Only the very best companies that sell online have such excellent customer service and Jensen should definitely be recognized as having. Such great customer service. When they reach out and call you to make sure everything is OK when something was initially wrong, that is extremely settling and I have since placed another order with this company. They are now my go to bike Shop online. If they will stand behind a $3000 set of wheels so quickly, this is the kind of place everyone should shop.

Well I have now been asked and reminded twice to leave a review so i'll do my best. My item was expected to be delivered over 5 days ago now and still no word. I have emailed the company and not heard back as of yet, but did get reminded this morning to please review the process so.... here is the review.

Their shipping and updating is below standard, but their desire for reviews is unprecedented.

UPDATE: my package did arrive, but six days late. I have upgraded to three stars, which to me would be average. I am just less appreciative of multiple emails asking for a review on things have not been delivered yet. I think typically this is from companies that do not watch their merchandise and just have a CRM that is automatically sending out emails. I would still say when I emailed in about this in the first case, it should’ve triggered someone to stop the automated emails and respond to my email.. The products, however, appears to be as described and we are all finally content.

Our experience with Arnold Clark was exceptional. We were picked up within minutes of the Glasgow Airport and taken to their offsite rental facility. The staff was extremely friendly and helpful, and the car was as clean as anyone could imagine. When I returned the car two weeks later in Edinburgh, the check-in staff was extremely hospitable and friendly. The check in process was quick and flawless. We appreciated them very much and they gave us some local recommendations as well on where we were going. I would highly recommend Arnold car to anyone reserving a car in Scotland.

As a sidenote, we had reserve two other cars via Turo for short trips prior to picking up a Harvard Court car for two weeks Both times, with in a week of our trip they haven’t planned for months the cars were canceled by the owners for various excuses. I think a reputable company like Arnold Clark is the only way to proceed. I would never hesitate to use them again.

We have traveled to the UK twice and attended events both times via Keith Prowes. While not an inexpensive situation, everything has always been top notch. Their customer service is second to none from start to finish. Not much more to say than that.

We also had tickets through them in 2020 for Wimbledon which was, as we all know, cancelled at that time. They took care of the refund very timely for the entire event and amounts and could not stop apologizing for the issue. I was offered preferential treatment if i wanted to leave them my payment for the following year, but we chose the refund and are attending again now this year instead.

One should not hesitate a moment to trust them implicitly with your plans. They run events like they should be run and we thank them for making us at ease with our travels concerning their events.

Well my review is on going and my trip is now 4 days away. Last night i got my THIRD CANCELATION from a separate car owner for the same trip i have tried to book now 3 times. Just a simple note saying, "sorry, car needs service", or "work issue just came up" or similar and the customer, ME, is left in the lurch. Its a great concept, but what do you do when the owner pulls the plug ( in my case three times over the last 90 days) on something that you make valid efforts to book? I cannot recommend it for that purpose. Perhaps booking a car in London is more difficult, but I don't see why. Now there is literally no choice, but to pay through the nose on such short notice and there is no guarantee the car will still be available and there is literally no way to leave the owners bad reviews or low stars. I like the concept, but people have proved to be quite unreliable and it is their discretion. I believe Turo should have a policy of where the car "renter" gets some compensation when they are canceled, especially at the last minute.

I had accidentally created to AXS accounts. I had multiple tickets in one account and one set of tickets in the other. I talk to a US representative and was told I could merge the accounts. Next thing I know the accounts are merged and half my tickets disappeared from both accounts. I spent three hours chatting with eight separate people and was disconnected every time in the end. It appears the problem was the concerts are in the UK for next summer and that was the easy out for the US people just saying call the UK.

I got connected with Anna in the UK and she was utterly amazing. She called me on my cell in the US, three separate times to make sure she understood the problem and then corrected it. Then she called back to make sure it was corrected even again. She made sure I remember her name if I had any further problems and said to please use her name and contact her directly and she would do her best to solve my problem. It is incredibly refreshing to have such customer service and actually feel like a valued customer.

Eight people in the US chatting, and I was disconnected every single time in their frustration and lack of ability to see the issues. Even after sending them screenshot after screenshot, no one cared. Do United States customer service can learn a lot from the UK, and Ana is a huge asset to the team. I cannot thank her enough for her work.

I have purchased over 30 pairs of socks from Bombas over the past two years. I have basically had good experiences with all their socks. Last month I purchased eight additional pairs. I had one pair of socks snag or Frey really badly after wearing the first time. It was very odd to me, so I took a picture of them and send the information into the happiness team.

What I received back was an email from Alejandra Diaz stating that they could not find any orders related to my email. I was told I must find the order number before anything else can happen. This is extremely frustrating, as I told her what if they were a gift and frayed after the first wearing? I did not have the order number, but did send in a picture of the bag and tracking number from UPS. No response.

I’m not exactly sure how the happiness team works, but I tried online chat to solve this problem as well and was just kept talking to what I thought was a robot which actually turned out to be a person. That is how scripted everything feels. I still love the socks, but it’s hard to not judge a company on how they react to adversity. I actually sent pictures of the other pair of socks I had that were running socks and when I pulled them on the whole side pulled loose With a hole.

Either way the fact that they can’t look you up by name, address, or email, is a little disheartening when you have a problem..

UPDATE: Magically after this review posted I found all my past orders. Now all of a sudden they see everything including the problems and are very willing to fix the issue. It’s all great except why does one have to post a bad review to get results? I hate 1 star reviews, but I understand why people leave them, that is why I emailed them, took pictures of the damage from two angles, and then tried to figure it out via chat when email failed.

The fact that they can suddenly find all my information is without question the most disappointing for any company. This order was 30 days ago, not three years ago.

I am holding this at two stars, but wish it was 5. I will update my review when my issues is resolved as it has only been one day. My new custom boards arrived and are beautiful EXCEPT there is a cut in the vinyl along one side with a small sharp wood splinter. Clearly someone or something cut the edge when trimming it and then just left it and shipped it. We'll see what they do as I provided pics immediately upon opening.

Other than that, they are cool and appear to be very simply well built and we are so happy! I can't find a way to post my pics or I would.

UPDATE: I was contacted the NEXT day from my email with the pics and was told that a new board would be shipped to me within a couple of days and they could not be more sorry for the issue. THAT is customer service and it is so appreciated. I will tell everyone I know about this and their service and anyone should feel 100% confident about this company and their efforts. Thank you!