Elizabeth Nipper

Dear Elizabeth Nipper, thank you for taking the time to share your feedback. We’re truly sorry to hear about your recent experience and understand how frustrating this situation must feel.

Regarding your first order, it was placed using a special coupon. As stated in our return policy, when an order is fully covered by a coupon, there is no remaining paid amount eligible for a monetary refund. If customers choose to receive a new store coupon as compensation, they are able to keep the original items. Many customers use the new coupon to reorder a different size, which usually resolves the issue. However, we understand that this did not work out in your case. Please rest assured that we have escalated your situation to our supervisor to review whether we can offer additional assistance.

Concerning return shipping, we sincerely apologize that we do not currently provide free return labels, as noted on our website. We understand that return shipping costs can be inconvenient, and we have already forwarded your feedback to the appropriate department for consideration. In the meantime, we continue working to improve our return options to better support our customers.

As for sizing, most of our swimsuits are designed to be true to size based on the measurements provided in the size guide on each product page. We always recommend reviewing the detailed measurements before purchasing. If you’re ever unsure about sizing, our customer service team is more than happy to offer personalized recommendations to help avoid further inconvenience.

We truly regret that this experience has left you feeling disappointed. An email has been sent to you so we can discuss your case further and work toward a solution. Please check your inbox at your convenience—we sincerely hope to resolve this matter and restore your confidence in us.

Thank you again for your feedback.