Shaun

Really understanding and helpful. They were patient and really tried to understand my situation and have been truly fair. I recommend them without a doubt.

Order #31501602

I placed an order for contact lenses through VisionDirect. That order confirmation email? That's the last I ever heard from them. No shipping update. No tracking number. No dispatch notification. Nothing.

My expected delivery date was May 6th. It is now May 12th and I have received absolutely nothing — no lenses, no email, no explanation. The only evidence this order even exists is a single confirmation email sitting in my inbox.

What makes this worse: they reversed my payment well before the shipping date and never said a word about it. No email explaining why. No heads-up that something was wrong. I had to discover this myself. If you're going to reverse a charge, you'd think that warrants at least a one-line email to the customer? Apparently not at VisionDirect.

I contacted their support team last week. I was told — and I quote — they would get back to me within 24 hours. It has now been over a week. Complete silence. No follow-up. No resolution. Not even an acknowledgment that my case exists.

So to summarize: I paid €93 for lenses I never received, past a delivery date that came and went without a whisper, had my payment reversed with no explanation, was promised a response from support that never came, and throughout all of this received exactly one email — the order confirmation. That's it.

This isn't a shipping delay. This is a company that takes your money, ghosts you, and then can't even be bothered to respond when you chase them. If you value your time, your eyesight, or basic customer service, order your lenses literally anywhere else.

I have been a loyal, model user of Wise for over five years, trusting them with both my personal and business finances. But when I needed them most, they showed me just how heartless, cold, and irresponsible their customer service and procedures really are.

I was the victim of a serious crime – I was drugged and robbed. While unconscious, criminals used my face to unlock my phone and initiate fraudulent transactions. When I recovered, I immediately reported the incident, explained everything in detail to Wise, and even provided them with an official police report confirming what had happened.

Did Wise care? Did they help me recover the fraudulent charges? Absolutely not. Instead of offering even the slightest compassion or assistance, they refused to reverse the fraudulent transactions. To make matters worse, after I gave them all my evidence, they closed my business account and blocked me from ever creating another one. Imagine that: being the victim of a crime, providing proof from the police, and then being punished by the very company you trusted to protect your money.

This is not just negligence – it’s cruelty. Wise decided to hurt my livelihood on top of the trauma I had already suffered. Their so-called "support" was robotic, cold, and completely detached from reality. No humanity. No common sense. No protection for long-term loyal users.

If you’re considering Wise, think carefully. They might work fine when things are smooth, but the moment something goes wrong – even something proven to be beyond your control – they will abandon you, shut you out, and add insult to injury.

I never thought a financial company could be this callous and damaging, but Wise proved me wrong. Trust them with your money at your own risk.

Stay away from this scam!
I made a refund request withdrawal to my bank account on February 6 and I have still not received my money!

For a month I have tried to reach out to support and I am being ignored, no one is responding to me!

How can you take my money then ignore me and refuse my refund?

Support ticket number: 213168

Would highly recommend, amazing customer support from them as well.

Helped in so many instances resolved all matter exceedingly well and with a humane touch.