Gordon Hall

Hello Mr. Gordon,
We are sorry to read about your experience and regret the dissatisfaction you describe.
Please note that our return policy requires proof of purchase in order to process a return, which is why the receipt is usually requested. We understand that this situation may have been frustrating and apologize if this was not clearly explained at the time of purchase.
Your feedback has been noted and will be shared with the team to help improve the clarity of the information provided to our customers.
Kind regards,
Feu Vert Customer Service

Hi Gordon 😊

Thank you very much for your kind and fair feedback — we truly appreciate you taking the time to update your review. It means a lot to us 🙏

We’re genuinely sorry that your original experience was affected, especially as the chocolates were intended as a Christmas gift 🎄💔. As you rightly pointed out, customers deserve support during holiday periods too, and this situation has been an important learning moment for us. Your comment has already helped us reinforce our internal processes and holiday coverage.

We’re glad we could resolve the issue quickly once we were back in operation, and that the refund was processed promptly and transparently. Your recognition of our honesty and responsiveness really encourages our team — thank you for that 💛

It will be a pleasure to welcome you back, and we truly hope your next experience with us will be smooth, joyful, and exactly what you expect from Made in Market. Until then, thank you again for your trust and for giving us another chance 🌍✨

Warm regards,
Made in Market 🇵🇹🇧🇷

Good Morning

Thank you for taking the time to leave us a review.

We appreciate you taking the time to share your experience. We're sorry that the dining options and other amenities were unavailable, especially after receiving information to the contrary.

We'll look into the communication and survey link issues to ensure accurate information is provided moving forward.

Despite this we hope you choose to sail with us again soon.

Kind regards

Ellis
Brittany Ferries

Hi Gordon,

Thank you for sharing your feedback, and first of all, please accept our sincere apologies for the experience you had with your order.

We’re very sorry to hear that the fragile chocolate cups arrived damaged — this is certainly not the standard we aim to deliver. We would also like to clarify that during the period when you contacted us, our team was closed due to the Christmas and New Year holidays, which unfortunately caused a delay in our response. We completely understand how frustrating this must have been.

In the meantime, we have already reached out to you directly to properly address the situation and ensure a fair solution, as your satisfaction is very important to us. We are committed to making this right.

Once this matter is resolved to your satisfaction, we sincerely hope you might consider re-evaluating your review. Your feedback helps us improve and also reflects how we handle issues when they occur.

Thank you for your understanding and for giving us the opportunity to correct this.

Kind regards,
Made in Market Team

Dear Gordon

Thank you for your review of your experience. Your feedback is appreciated and we aim to continually improve the new way of boarding and disembarkation.

Kind regards
Janine