According to their website, they use mulberry silk "with deep care for environmental protection and humane practices", which is being stunningly full of nonsense. Realistically, all real silk is created by silkworms who feed on mulberry leaves. The silk they spin their cocoons into is then cooked after 10 weeks and the worm dies.
By focussing on what they eat, it sounds nice and vegan, but is it? Vegans aim to avoid the exploitation and harming of animals at every turn, so the fact that the product comes from worms, and the fact that they are killed during the silk-making process means that it’s a textile that vegans shouldn’t use or buy.
Also, it's not sustainable nor has anything to do with environmental protection. Avoid due to false advertising.
January 8, 2025
Unprompted review
Reply from SILKSILKY
Dear Customer, Thank you for taking the time to share your feedback with us. We sincerely apologize for any confusion. We value your input. Please know that making silk is not unfriendly to the environment. In fact, silk is a natural, sustainable material that has a smaller carbon footprint than synthetic fibers. Natural fiber: Silk comes from silkworm cocoons and is a product of nature. Compared with petroleum-based synthetic fibers (such as polyester and nylon), the production process of silk does not involve a lot of chemical treatment, which reduces pollution to the environment. Biodegradability: Silk is a biodegradable material and will not remain in nature for hundreds of years like synthetic fibers. After using silk products, it can decompose in a shorter time, reducing the long-term burden on the ecological environment. Low water consumption: Compared with the production of fibers such as cotton, silk cultivation and production require less water resources. In some traditional silk production areas, sericulture not only contributes to the agricultural ecosystem, but also provides a sustainable source of income for the local agricultural economy. Long life: Silk is high-quality and durable, with a long lifespan, reducing the need to change clothes frequently, thereby indirectly reducing resource consumption and waste generation. Sustainable farming: More and more silk producers adopt sustainable methods to raise silkworms to reduce negative impacts on the environment. For example, some brands use non-toxic farming methods that avoid the use of pesticides and chemicals. Overall, if silk production adopts sustainable and environmentally friendly practices, it will not only provide consumers with a high-quality product, but also reduce the impact on the environment. At SILKSILKY, We use only premium materials and will not compromise with inferior-quality products no matter how. We offer a 30-day easy return or exchange guarantee if customers are not completely satisfied with your goods from SILKSILKY. If you need additional assistance, please feel free to contact us at services@silksilky.com. We will reply to you within 24 hours on our business days. Best regards, SILKSILKY Customer Service
The sofa exactly fitted a weird corner that I had no solution for in my study. It was ready faster than expected, and we received 3 additional pillows with it. Delivery was also professional.
Versand war super und Stuhl ist bequem. Leider waren die Räder nicht für Parkett geeignet. Auf der amerikanischen Website kann man selbst zwischen Hart-/Weichbodenräder wählen, das war hier leider nicht möglich. Habe sogar Ersatzräder gekauft.
May 30, 2023
Reply from Steelcase, Inc.
Vielen Dank für Ihr positives Feedback zu unseren Dienstleistungen. Es freut uns sehr, dass Sie mit dem Versand zufrieden waren und der Stuhl bequem ist. Allerdings möchten wir uns aufrichtig entschuldigen, dass unsere europäischen Online-Shops in Bezug auf die Auswahl der Bodenräder etwas einschränkender sind. Auf unserer amerikanischen Website besteht die Möglichkeit, zwischen Hart- und Weichbodenrädern zu wählen, was hier bedauerlicherweise nicht möglich ist. Wir bedauern die Unannehmlichkeiten und möchten Ihnen versichern, dass wir Ihr Feedback ernst nehmen. Vielen Dank für Ihr Verständnis.
Hands down the best packed item I have ever received! I have ordered a design marble lamp for the kitchen, and it came well protected, with even a wooden frame around the box to protect the shipment! The lamp is an eyecatcher and Angela from Support has kept me informed of my order's progression like a pro. Only possible point of improvement: the order statuses aren't that clear, mine was stuck on "order transmitted". Maybe simplify this, or add some help text. Otherwise a fully A+++ experience!
Ordered and received the golden crust solid oak desk in pristine condition. Customer service was helpful, and packaging sufficient. Can recommend getting one.
October 17, 2022
Unprompted review
Reply from OAKO DENMARK
Thank you for your positive review and for choosing OAKO Denmark for your solid oak desk purchase. We're thrilled to hear that you're satisfied with the product and that it arrived in pristine condition.
We're also delighted to hear that you found our customer service helpful. We strive to provide the best possible service to our customers, and we're glad to hear that we met your expectations.
Thank you for recommending our products to others. We take great pride in our solid oak desks, and we're glad that you appreciate the quality and design. If you have any further questions or concerns, please don't hesitate to reach out to us. We look forward to serving you in the future 🙂
We got an oven installed that didn't work from the start. AEG Elektrolux Service was able to send a mechanic within 1.5 week, and even called to replan when the mechanic was sick. Then we got Mr Müller as technician, that made a great analysis, replaced the clock and got the oven working. Great service!
We booked a honeymoon trip to Malta using kiwi.com, which was at reasonable prices and conditions until our flight got cancelled. They offered an alternative that looked okay, but no baggage allowance was stated till after acceptance. We went from 20 kg check in luggage to 1 small piece of hand luggage each for a honeymoon or pay 200 p.p. extra. Quite the rip-off, as Ryanair sells it for 49.99 at the airport. The customer service answered different questions than asked, ignoring the actual questions.
Update: Kiwi.com customer support has reached out and has refunded the Ryanair luggage costs, and offered a discount voucher for future travel.
August 27, 2022
Unprompted review
Reply from Kiwi.com
Dear Thijs Heesters,
Thank you for taking the time to share your experience and for the opportunity to discuss your concern with us.
It was a pleasure to communicate with you in this regard and explain the events surrounding your reservation. Flights availability is dependent on the airlines. It is one of the factors that can be somewhat unstable for brokerage agencies since we can only request it on available platforms and the availability there varies from time to time. Luckily, we were able to offer a new alternative, connecting flights with three different airlines. However, as the carriers have their unique baggage policy, your baggage allowance has been updated based on the most restricted. And you will be randomly seated if you are unable to secure a designated seat. As you agreed on the initial booking, any request after confirmation of your reservation will be charged based on the service package you have with us. I genuinely hope you understand that each situation has specific guidelines and restrictions that must be fairly applied to all bookings made with us.
I would like to thank you for the feedback that you have provided and for helping us improve our customer service. I am glad that together we were able to find a solution that you are happy with and it has already been actioned from my side. Please check your email for more details.
Kind regards, Corissa V. Customer Satisfaction Team Kiwi.com
Transparent stock purchasing and selling tool, which clearly states what costs incur with transactions. Not free, but trades in real shares rather than these simulation apps that are in fashion nowadays.
So I ordered sunglasses that according to the site were in stock, but weren't. I then got a vague email that the order was delayed, but with no timelines whatsoever. Their site said delivery within 5 days, but they just got shipped, and their email then says it can take up to 14 days, inside Germany. I ordered these sunglasses for my holiday in July, and they shipped them September 2nd. Decent price, but avoid if you need your product, and do not trust their delivery times or product availability. Last point of criticism is the customer service, that just answers emails but doesn't reach out internally to change anything or actually help you. Another lovely ticket factory.
Ordered twice, and both times the groceries got delivered quick and the order was complete. Two minor points of criticism/improvement: - The product selection in Munich is worse than in Berlin, and the site first let us pick products, then asked the region and kicked out all products. Not great UX guys. - They supposed to take your "Pfand", but they thought I had too much and didn't want to accept it. It was just 3 paper bags. I consider this to be lack of service.
February 9, 2021
Unprompted review
Reply from Bringmeister
Hello Thijs,
thank you very much for your elaborate feedback.
We are happy to hear that your two orders were complete and delivered on time. We will forward your feedback regarding the region of the customer to the responsible department, so they can work on improving the customer experience. Furthermore, we are sorry that our driver did not take your "Pfand". Usually this is part of our service but if the driver's car is already full they unfortunately can not take the bottles.
We are looking forward to your next order and wish you a good day.
Bought a business first class return ticket, and when I tried to used it to return, the controller told me "it's been used sir." Yeah it sure has, to get to London, and now I'm using it to get back. "You can't reuse a used ticket sir." It's a 2 way return, that's the whole concept! Ended up having to show the receipt and credit card I bought the ticket with, like I'm using a found ticket or something. Incompetent staff.